CX Knowledge Architect — AI-Driven Knowledge System Lead

Notion; New York (NY); On-site; USD 160,000 - 185,000; Full time

Benefits offered by this job

Competitive cash compensation

Equity

Benefits

Job summary

Notion in New York City is seeking an experienced knowledge management professional to own the customer experience knowledge strategy. The role involves designing a sustainable information architecture and maintaining the internal knowledge base that supports CX teams.

You will ensure fast retrieval of trustworthy knowledge, set quality standards, and partner across teams to enhance efficiency as Notion scales. The position offers a competitive salary package along with equity and benefits.

Qualifications

• Experience owning an end-to-end knowledge system in knowledge management or adjacent roles.
• Ability to design scalable information architecture and run governance models.
• Can build durable processes that withstand high change velocity.

Responsibilities

• Own the end-to-end CX knowledge as a system for fast retrieval by CX teams.
• Design and evolve information architecture for knowledge management.
• Set quality standards and governance for knowledge maintenance.

Skills

Program + system ownership

Information architecture + governance depth

Systems thinking + operational excellence

Quality and maintenance rigor

Data-informed prioritization + AI literacy

Job description

Notion in New York City is seeking an experienced knowledge management professional to own the customer experience knowledge strategy. The role involves designing a sustainable information architecture and maintaining the internal knowledge base that supports CX teams.

You will ensure fast retrieval of trustworthy knowledge, set quality standards, and partner across teams to enhance efficiency as Notion scales. The position offers a competitive salary package along with equity and benefits.