CX Knowledge Architect: AI-Ready Knowledge Base

Solinius; New York (NY); On-site; USD 136,000 - 160,000; Full time

Benefits offered by this job

Equity

Competitive cash compensation

Benefits package

Job summary

Solinius in New York, NY, is seeking a professional to manage customer experience knowledge systems. This role will focus on ensuring speedy and reliable access to information as the company grows.

The ideal candidate will design and maintain the knowledge architecture while collaborating with various teams. A competitive salary range of $136,000 to $160,000 is offered based on experience and expertise.

Qualifications

• Experience owning an end-to-end knowledge system in adjacent roles.
• Ability to design scalable information architecture and run governance models.
• Can build durable processes that scale across many contributors.

Responsibilities

• Own end-to-end CX knowledge as a system.
• Design and evolve information architecture.
• Set quality standards and governance for knowledge management.

Skills

Program ownership in knowledge management

Information architecture experience

Systems thinking

Quality maintenance rigor

Data-informed prioritization

Job description

Solinius in New York, NY, is seeking a professional to manage customer experience knowledge systems. This role will focus on ensuring speedy and reliable access to information as the company grows.

The ideal candidate will design and maintain the knowledge architecture while collaborating with various teams. A competitive salary range of $136,000 to $160,000 is offered based on experience and expertise.