Knowledge Architect

SSi People; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in California is seeking a Knowledge Specialist to manage information architecture and content modeling. The role involves organizing and structuring knowledge, designing classification models, and ensuring clarity and consistency across tools like Confluence and Zendesk. Candidates should possess strong analytical skills and experience in managing knowledge systems, along with familiarity with a variety of digital platforms.

Qualifications

• Proven experience in knowledge management and hands-on examples.
• Ability to design schemas and taxonomies.
• Familiarity with tools like Confluence and Zendesk.

Responsibilities

• Design classification models and metadata patterns.
• Organize content in tools like Google Drive and Confluence.
• Audit knowledge bases to improve trust.

Skills

Knowledge management

Information architecture

Content modeling

Analytical skills

Organizational skills

Tools

Zendesk Guide

Contentful

Coda

Confluence

Airtable

Google Workspace

Job description

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Overview

Responsibilities and qualifications center on knowledge management, information architecture, and content modeling to organize and structure knowledge across systems for contributors now and scale for AI initiatives.

Responsibilities

• Design and maintain lightweight classification models and metadata patterns that work for contributors now and scale for AI later
• Create, restructure, and organize content across tools (e.g., Coda work instructions, Confluence pages, Google Drive folders) to make it clear, consistent, and usable
• Establish tagging, naming, and structural standards, and apply them so knowledge stays organized across systems (Zendesk Guide, Contentful, Airtable, Confluence, Coda, Google Workspace)
• Audit existing knowledge bases to remove duplication, close gaps, and improve trust in what’s available
• Define and implement practical rules for scope, ownership, and versioning (e.g., global vs. regional content, team vs. function ownership)
• Document standards and create contributor-friendly guidance to make adoption straightforward and sustainable
• Build simple, repeatable frameworks that solve today’s needs while laying the foundation for future retrieval, personalization, and automation

Requirements

• Proven experience in knowledge management, information architecture, or content modeling, with hands-on examples of structuring knowledge in practice
• Ability to move fluidly between system-level design (schemas, taxonomies, ownership models) and asset-level structuring (rewriting work instructions, reorganizing folders)
• Familiarity with and ability to work in the tools central to our ecosystem: Zendesk Guide, Contentful, Coda, Confluence, Airtable, Google Workspace
• Strong analytical and organizational skills; able to distill ambiguity into clear models and rules
• Comfortable working in ambiguous, evolving environments and iterating as the program matures

Seniority level

• Associate

Employment type

• Contract

Job function

• Design, Consulting, and Information Technology

Industries

• Entertainment Providers

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