CX Intelligence BI Analyst — AI-Driven CX Insights

Socket.dev; Chicago (IL); Hybrid; USD 111,000 - 168,000; Full time

Benefits offered by this job

Equity (RSUs)

Competitive base pay

Job summary

Gusto is hiring a Business Intelligence Analyst to own the CX data layer, build pipelines, models, and dashboards that make CX data trustworthy and self-serve. You will answer causal questions about what moves customer outcomes, leveraging coding and statistical depth with practical AI usage.

You’ll partner with CX leaders, cross-function data-science teams, tool developers like Salesforce, and data engineering to align on strategy and deliver high-value insights.

Qualifications

• 3+ years of experience in Data Analytics, Data Engineering, or Data Governance.
• Strong SQL and Python proficiency with large datasets.
• Experience with data modeling, schema design, and cloud platforms like Snowflake.

Responsibilities

• Lead ambiguous problems, design analysis and measurement frameworks.
• Deliver multiple high-impact data projects with clear deliverables.
• Partner with CX leaders, data-science teams, and data engineering.
• Apply advanced statistics and AI-driven anomaly detection to CX data.
• Develop and scale reporting; define DBT and Snowflake data pipeline needs.
• Mentor other data practitioners and raise data quality and adoption.

Skills

SQL

Python

Data modeling

ETL pipelines

AI governance

Communication

Tools

Snowflake

Databricks

Salesforce

Job description

Gusto is hiring a Business Intelligence Analyst to own the CX data layer, build pipelines, models, and dashboards that make CX data trustworthy and self-serve. You will answer causal questions about what moves customer outcomes, leveraging coding and statistical depth with practical AI usage.

You’ll partner with CX leaders, cross-function data-science teams, tool developers like Salesforce, and data engineering to align on strategy and deliver high-value insights.