CX & Market Insights Manager (NPS & Dashboards)

OG Consulting, Inc.; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

OG Consulting, Inc. is seeking a Market Research Manager to join a telecommunications client. You will analyze CX metrics with emphasis on NPS, working across multiple data sources to translate data into clear, actionable insights and dashboards for stakeholders.

The role requires a strong analytical thinker who can develop narratives from data, support CX measurement initiatives, and collaborate with CX, Research, Analytics, and business teams. Philadelphia, PA-based; 3–4 days on-site each week.

Qualifications

• 3–6 years of experience in an analyst role within CX, Market Research, or related fields.
• Proven ability to analyze large datasets and identify meaningful trends.
• Experience with NPS or CX metrics and survey data.
• Proficiency in Excel and data visualization tools (Tableau/Power BI).
• Strong storytelling and communication to translate data into insights.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Data Synthesis: Pull together data and signals from multiple sources to develop a clear understanding of customer experience performance and trends.
• Reporting & Dashboards: Create, maintain, and manage CX dashboards and recurring reporting, ensuring data is accurate, relevant, and easy to interpret.
• Insight Development: Translate analytical findings into clear narratives and actionable insights that explain the "why" behind customer experience trends.
• Stakeholder Support: Partner with CX, Research, Analytics, and business stakeholders to understand key questions and provide data-driven answers and recommendations.
• Research & Measurement: Support ongoing CX measurement initiatives and pilots as the client evolves its approach to understanding customer journeys and experiences.
• Cross-Functional Collaboration: Work across teams and data sources to connect information, identify patterns, and support broader CX strategy and decision-making.

Skills

Analytical skills

CX/NPS experience

Reporting & Visualization

Data storytelling

Communication

Research knowledge

Problem solving

Organization & Adaptability

Philadelphia commute

Tools

Excel

Tableau

Power BI

Job description

OG Consulting, Inc. is seeking a Market Research Manager to join a telecommunications client. You will analyze CX metrics with emphasis on NPS, working across multiple data sources to translate data into clear, actionable insights and dashboards for stakeholders.

The role requires a strong analytical thinker who can develop narratives from data, support CX measurement initiatives, and collaborate with CX, Research, Analytics, and business teams. Philadelphia, PA-based; 3–4 days on-site each week.