CX & Fulfillment Liaison for Special Projects

ShipMonk; Louisville (KY); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Bonus

Health & Dental

401k with Match

Descripción de la vacante

ShipMonk is seeking a Customer Service Liaison to bridge CX and warehouse operations, ensuring fast, accurate communication and issue resolution across Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box.

You will own special projects, triage work orders, and maintain strong cross‑department collaboration to protect timelines and client satisfaction. This is a hands-on role that supports warehouse teams during high-volume periods.

Formación

• Demonstrates full understanding of warehouse departments, fulfillment workflows, and special project execution.
• Reviews open work orders, identifies priority items needing action, and ensures timely feedback.
• Clearly defines scope, gathers requirements, and keeps clients informed throughout projects.

Responsabilidades

• Work Order & Operational Triage: review orders and identify items needing feedback.
• Escalate or clarify with Warehouse or Happiness Engineers as needed.
• Relay questions to the right people and ensure timely responses.
• Maintain cross-department communication to avoid bottlenecks.
• Develop knowledge of warehouse departments and fulfillment processes.
• Check in with department leads to stay aligned on priorities.
• Assist warehouse teams with priority Special Project tasks.
• Support warehouse operations during peak season (picking, packing, labeling, batching).
• Communicate with clients to define project scope and deliverables.
• Create orders and manage receivings to support execution.
• Monitor inventory, balances, and readiness.
• Track progress against deadlines and milestones.
• Provide updates to clients throughout the project lifecycle.
• Escalate unresolved issues to prevent delays.

Conocimientos

Operational Fluency

Proactive Communicator

Cross-Functional Bridge

Project Management

Attention to Detail

English Proficiency

Physical Lifting 50 lbs

Multitasking

Descripción del empleo

ShipMonk is seeking a Customer Service Liaison to bridge CX and warehouse operations, ensuring fast, accurate communication and issue resolution across Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box.

You will own special projects, triage work orders, and maintain strong cross‑department collaboration to protect timelines and client satisfaction. This is a hands-on role that supports warehouse teams during high-volume periods.