Client Operations Liaison & Projects Lead

ShipMonk; Pittston (ME); On-site; USD 42,000 - 66,000; Full time

Job summary

ShipMonk in the United States is seeking a Customer Service Liaison to bridge our client-facing teams with warehouse operations. You will own special projects, facilitate timely updates, and help resolve time-sensitive issues across Receiving, Inventory, Picking, Packing, and Subscription Box.

You will define project scope with clients, coordinate execution, monitor timelines, and provide proactive updates to ensure a smooth client experience, especially during peak periods.

Qualifications

• Ability to communicate across CX and Operations teams.
• Experience coordinating warehouse-related projects.
• Strong organizational and problem-solving skills.

Responsibilities

• Review open work orders and identify items needing feedback.
• Relay questions to Warehouse or Happiness Engineers and track responses.
• Maintain cross-department communication to prevent bottlenecks.
• Assist warehouse teams with priority Special Project tasks during peak season.
• Track progress against deadlines and update clients throughout the project lifecycle.
• Escalate unresolved issues to avoid delays.

Skills

Cross-functional collaboration

Operational warehouse knowledge

Strong communication

Project coordination

Job description

ShipMonk in the United States is seeking a Customer Service Liaison to bridge our client-facing teams with warehouse operations. You will own special projects, facilitate timely updates, and help resolve time-sensitive issues across Receiving, Inventory, Picking, Packing, and Subscription Box.

You will define project scope with clients, coordinate execution, monitor timelines, and provide proactive updates to ensure a smooth client experience, especially during peak periods.