Client-Facing Operations & Special Projects Liaison

ShipMonk; Pittston (Luzerne County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary + Bonus

Health, Dental, Vision + 401k with Mat

Company Events, Wellness Programs &amp

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Job summary

ShipMonk is seeking a Customer Service Liaison to bridge CX and warehouse operations across Receiving, Inventory, Picking, and Fulfillment. You’ll triage work orders, escalate questions, and define project requirements with clients to ensure timely, accurate execution.

In this role you’ll maintain cross‑department updates, coordinate with Warehouse leads, and support during peak periods to protect timelines and client satisfaction. Strong English skills and a hands‑on attitude are essential.

Qualifications

• Operationally fluent with warehouse workflows and special project execution.
• Proactive communicator who ensures timely feedback between warehouse teams and Happiness Engineers.
• Cross-functional bridge builder to align CX and Operations.
• Client-focused project manager defining scope and managing timelines.
• Hands-on contributor during peak periods in warehouse operations.
• Detail-oriented, accountable executor managing orders, receivings, inventory and balances.
• Calm under pressure with escalation readiness.
• Able to lift 50 pounds.
• Proficient in English (verbal and written).
• Advanced problem solving, multitasking, and time management.
• Proficiency with Google Sheets, Docs, etc.

Responsibilities

• Work Order & Operational Triage across departments.
• Review open work orders and identify items requiring immediate feedback.
• Relay questions to appropriate teams and ensure timely responses.
• Maintain cross-department communication to prevent bottlenecks.
• Own warehouse and fulfillment expertise and regular check-ins with leads.
• Assist warehouse teams with priority Special Projects tasks.
• Support warehouse operations during peak season (picking, packing, labeling, batching).
• Communicate project scope and deliverables to clients.
• Create orders and manage receivings to support execution.
• Monitor inventory levels and account balances for readiness.
• Track progress against deadlines and adjust strategies.
• Provide client updates and resolve issues to protect satisfaction.
• Document Special Projects and support continuity planning.

Skills

Operational fluency

Proactive communicator

Cross-functional collab

Client-focused PM

Hands-on contributor

Detail-oriented

Calm under pressure

Lifting ability

English proficiency

Problem solving

Multitasking

Time management

Google Sheets / Docs

Tools

Google Sheets

Google Docs

Job description

ShipMonk is seeking a Customer Service Liaison to bridge CX and warehouse operations across Receiving, Inventory, Picking, and Fulfillment. You’ll triage work orders, escalate questions, and define project requirements with clients to ensure timely, accurate execution.

In this role you’ll maintain cross‑department updates, coordinate with Warehouse leads, and support during peak periods to protect timelines and client satisfaction. Strong English skills and a hands‑on attitude are essential.