Merchant Success & Logistics Support Specialist

ShipMonk

Las Vegas (NV)

On-site

USD 32,000 - 52,000

Full time

7 days ago

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Job summary

ShipMonk is hiring a Customer Service Representative who combines account management and customer service skills to deliver a stress-free process for merchants. You will be the primary contact, managing inquiries via phone, chat, and email, coordinating with warehouse teams, and helping merchants plan to minimize issues while building strong, lasting relationships.

Join a growth-oriented team at ShipMonk, where we empower ecommerce brands with cutting-edge technology and a network of owned

Qualifications

1-2 years of experience in a Customer Service position.
1-2 years of experience in Logistics, Supply Chain, or E-Commerce.
Bachelor's Degree or equivalent work experience.

Responsibilities

Serve as the primary point of contact for merchants to facilitate timely issue resolution.
Manage queue of incoming merchant contacts (phone, chat, and email) and tickets daily, following up on inquiries per committed dates.
Collaborate with warehouse management and developers to ensure requests are completed on time and professionally.
Build sustainable, long-term relationships with merchants.
Educate merchants on service offerings and help them proactively plan to minimize issues.
Support merchant projects and assist throughout their lifecycle.
Identify opportunities to improve merchant experience and propose upgrades and new products as appropriate.