Client-Focused Fulfillment Ops Liaison

Greenhouse Software, Inc.; Pittston (Luzerne County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary + Bonus

Health, Dental, Vision + 401k with Mat

Company Events, Wellness Programs &amp

More

Job summary

ShipMonk is seeking a Customer Service Liaison to bridge CX and warehouse operations, owning special projects and ensuring timely communication across Receiving, Inventory, Picking, Packing, Wholesale, and more. The role emphasizes proactive updates to clients, scope definition, and hands-on support during peak periods.

You will advocate for efficient problem-solving and maintain project timelines with a calm, detail-oriented approach.

Qualifications

• Full understanding of warehouse departments and fulfillment workflows.
• Proactive communicator ensures timely feedback between CX and Ops.
• Cross-functional bridge builder across departments and clients.
• Defines scope, manages timelines, and informs clients.
• Willing to support warehouse operations during peak periods.
• Detail-oriented, with inventory and account balance management.
• Calm under pressure with escalation-ready mindset.
• Able to lift 50 pounds and work in fast-paced settings.
• Fluent verbal and written English; strong problem-solving.
• Multitasking and time-management skills; proficiency with spreadsheets.

Responsibilities

• Review work orders and identify items needing immediate feedback.
• Escalate or clarify with Warehouse or Happiness Engineers as needed.
• Relay questions to stakeholders and ensure timely responses.
• Maintain cross-department communication to prevent bottlenecks.
• Support warehouse teams with priority Special Project tasks.
• During peak season, assist with picking, packing, and labeling.
• Define project scope with clients and confirm deliverables.
• Create orders and manage receivings to support execution.
• Monitor inventory levels and account balances for project readiness.
• Provide clients with regular updates throughout the project lifecycle.
• Escalate unresolved issues and ensure continuity across PTO/OOO.

Skills

Ops Expertise

English Proficiency

Cross-Functional Bridge

Project Management

Warehouse Know-How

Time Management

Attention to Detail

Google Sheets

Docs Proficiency

Tools

Google Sheets

Docs

Job description

ShipMonk is seeking a Customer Service Liaison to bridge CX and warehouse operations, owning special projects and ensuring timely communication across Receiving, Inventory, Picking, Packing, Wholesale, and more. The role emphasizes proactive updates to clients, scope definition, and hands-on support during peak periods.

You will advocate for efficient problem-solving and maintain project timelines with a calm, detail-oriented approach.