CX Engineering Lead: AI-Driven, Secure Integrations

6090-Johnson & Johnson Services Inc. Legal Entity

Raritan (NJ)

On-site

USD 94,000 - 152,000

Full time

14 days+

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Job summary

Johnson & Johnson in Raritan, NJ, is seeking an IT Lead – Customer Experience Engineering to lead CX tech strategy, architecture, and delivery in a regulated healthcare environment. You will collaborate with Supply Chain, Commercial, and IT to deliver secure, scalable digital solutions that improve customer experience and operational efficiency.

The role requires 6+ years IT experience with CX and microservices, strong EDI/AI experience, and stakeholder engagement.

Qualifications

Bachelor's degree in computer science, Engineering, Information Systems, or related STEM field.
6+ years of IT experience, including 2-3 years in CX, Supply Chain management, Microservices, Integration patterns.
Hands‑on experience with EDI (IBM Sterling, OpenText).
Strong expertise in modern integration and cloud architectures (APIs, event‑driven systems, middleware, SAP BTP-IS).
Practical experience delivering Agentic AI solutions.
Excellent communication and senior stakeholder engagement skills.
Demonstrable experience shaping or leading an integration area, platform, or significant solution at a strategic level.

Responsibilities

Technology Strategy & Delivery Translate business priorities into clear technical roadmaps, outcomes, and delivery plans aligned with enterprise strategy.
Partner with Product and Business Technology leaders to prioritize investments that maximize customer and business value within Supply chain.
Engineering, Architecture & Operations Drive and lead scalable EDI solution partnering with different Partners to support all Business needs across regions and internal integration needs.
Define and govern end‑to‑end architecture, leveraging API‑first, event‑driven, and microservices‑based patterns.
Provide hands‑on technical leadership through architecture reviews, design sessions, POCs, and complex issue resolution, as needed.
AI & Innovation Derive and lead Innovation with agentic AI platforms or architecting AI‑assisted automation or orchestration for integrations.
Vendor, Financial & Portfolio Management Own vendor performance, contracts, SLAs, financials, & statements of work for Dev Ops Vendors Align internal roadmaps with vendor roadmaps to maximize value and reduce risk.
Lead budgeting, financial planning, and cost optimization for CX technology services.
Regulatory, Security & Compliance Ensure CX platforms meet healthcare regulatory and compliance requirements (GxP, SOX, HIPAA, Privacy, GDPR).
Partner with security and compliance teams to implement controls, audits, and risk mitigation.
Balance speed, innovation, and risk in a regulated enterprise environment.
Cross‑Functional Leadership & KPI Ownership Partners across Supply Chain, Commercial, and IT to deliver value iteratively.
Own CX and operational KPIs, including touchless order rate, order accuracy, time to resolution, CSAT/NPS, and platform reliability.
Use data and insights to drive measurable outcomes and continuous improvement.