CX Engineering Tech Lead — Global Platform Delivery

Johnson & Johnson

Raritan (NJ)

On-site

USD 102,000 - 177,000

Full time

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Job summary

Johnson & Johnson is seeking a Technology Manager – Customer Experience Engineering to lead Global CX Engineering in Raritan, NJ. This role drives technology strategy, architecture, and delivery across touchless order automation and microservices in a highly regulated healthcare environment.

The position emphasizes strategic ownership, people leadership, and hands-on technical engagement to ensure reliable delivery while partnering with senior business and technology leaders to improve customer

Qualifications

8+ years IT experience including 3–5 years of people leadership in CX, supply chain, or related domains.
Proven delivery of large-scale CX solutions in regulated environments.
Hands-on experience with EDI and Microservices platforms.

Responsibilities

Drive digital technology strategy, roadmap, and execution for CX platforms.
Lead engineering, architecture, and DevOps for API management and microservices.
Oversee AI initiatives and innovation in CX technologies.
Lead, coach, and develop a high-performing engineering organization.
Manage vendor performance, budgets, and cost optimization for CX technology.
Ensure regulatory, security, and compliance requirements are met across platforms.
Collaborate with Supply Chain, Commercial, and IT to drive KPI ownership.