Senior Data Analyst (CX)

Tabby; Georgia; On-site; USD 65,000 - 85,000; Full time

Job summary

Tabby in Georgia is seeking a Customer Experience (CX) Data Analyst to enhance customer support through data-driven insights and analytics. You will collaborate with teams across CX, product, and operations to measure performance and identify areas for improvement.

This position emphasizes analytics, reporting, and process optimization, and involves exposure to automation and AI tools in daily analytical tasks. Join us to support better decision-making in customer support workflows.

Responsibilities

• Play a key role in improving support through data driven insights.
• Work closely with CX, product, and operations teams.
• Measure performance and identify improvement opportunities.

Job description

As a Customer Experience (CX) Data Analyst, you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows.

This role focuses on analytics, reporting, and process optimization, with exposure to automation and AI powered tools as part of everyday analytical work.