CX Coordinator - Digital Health Platform (Remote)

Openkrill; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Remote-first, work from anywhere in (C

Job summary

Felix Health is hiring a customer support specialist to work remotely from Canada. You will engage with patients via chat and email, helping them navigate pricing, processes, and product details with care and clarity.

You will collaborate with pharmacy and medical teams, continually improving the patient experience and using AI tools to enhance responses. A strong emphasis on empathy and proactive problem solving is key.

Qualifications

• Experience in a customer-facing role.
• Experience with Intercom Helpdesk or a related platform.
• Telehealth or digital health background is a bonus.

Responsibilities

• Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email.
• Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care.
• Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward.
• Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
• Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization.
• Spot patterns, flag gaps, and help improve how we support patients over time.

Skills

Customer-facing experience

Written communication

Self-directed problem solving

Tools

Intercom Helpdesk

Job description

Felix Health is hiring a customer support specialist to work remotely from Canada. You will engage with patients via chat and email, helping them navigate pricing, processes, and product details with care and clarity.

You will collaborate with pharmacy and medical teams, continually improving the patient experience and using AI tools to enhance responses. A strong emphasis on empathy and proactive problem solving is key.