CX/CCaaS GTM & Solutioning Lead, VP - Cross Industry

ExlService Holdings, Inc.; United States; Vor Ort; USD 230.000 - 320.000; Vollzeit

Zusammenfassung

EXL is seeking a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Diversified Industries Group, spanning Retail, E-commerce, Travel & Hospitality, and Telecom clients.

This dual-mandate, quota-carrying leadership role originates and closes transformation opportunities with new and existing DIG clients and guides the design and delivery of large-scale CX and contact center programs—covering operations redesign, digital/AI-led CX, and technology

Qualifikationen

• Proven track record delivering large-scale CX and contact center transformations.
• Experience selling and closing multi-million dollar engagements with C-suite executives.

Aufgaben

• Originate and close transformation opportunities with new and existing DIG clients.
• Lead design and delivery of CX and contact center programs, including operations redesign and technology modernization.

Kenntnisse

CX Transformation

Sales Leadership

Executive Engagement

Jobbeschreibung

We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Diversified Industries Group (DIG), spanning Retail, E-commerce, Travel & Hospitality, and Telecom clients.

This is a dual-mandate, quota-carrying leadership role: the incumbent will originate and close transformation opportunities with new and existing DIG clients and lead the design and delivery of large-scale CX and contact center transformation programs — spanning operations redesign, digital/AI-led CX, and technology modernization.

The ideal candidate combines deep transformation delivery credibility with a genuine sales instinct — comfortable owning a revenue number, running C-suite conversations, and converting pipeline into signed, deliverable engagements.