CX Analytics Project Intern - AI, Dashboards & Insights

TikTok; San Jose (CA); On-site; USD 20,000 - 35,000; Part time

Job summary

TikTok's Global E-Commerce Governance and Experience (GNE) is seeking a Project Intern to contribute to impactful data projects in a fast-paced environment in San Jose. You will help build data dashboards and explore AI capabilities to solve real-world customer experience challenges.

This role emphasizes collaboration with business teams, data automation, and delivering actionable insights that improve buyer experience and service operations.

Qualifications

• Currently pursuing or recently completed a quantitative degree with strong data skills.
• Proficient in Excel (PivotTables, functions) and SQL for data analysis.
• Ability to build dashboards and visualize data to inform decisions.

Responsibilities

• Understand business needs and improve the data infrastructure for customer service and experience operations.
• Build and optimize data dashboards from a user-centric perspective.
• Explore AI capabilities to address business and operational pain points.
• Develop insights and translate data into actionable recommendations.

Skills

SQL

Excel

Data Visualization

AI tools / automation

Analytical thinking

Education

Bachelor's degree in Computer Science, Statistics, Mathematics, or related field

Tools

SQL Database

Excel

BI Dashboards

Job description

TikTok's Global E-Commerce Governance and Experience (GNE) is seeking a Project Intern to contribute to impactful data projects in a fast-paced environment in San Jose. You will help build data dashboards and explore AI capabilities to solve real-world customer experience challenges.

This role emphasizes collaboration with business teams, data automation, and delivering actionable insights that improve buyer experience and service operations.