CX Analytics Lead — Insights & Dashboards

Usg; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance options

401(k) Investment Plan with company match

Pension plan

Paid time off

Quarterly/annual bonus potential

Job summary

Usg is seeking a Commercial Analytics Manager to deliver advanced analytics services and actionable insights. In this role, you will partner with stakeholders to drive improvements in analytics processes, establish key performance indicators (KPIs), and ensure the quality and accuracy of data. You will collaborate across functions and manage analytics deliverables while mentoring junior analysts. The ideal candidate has a Bachelor’s degree in a related field and experience with data visualization tools such as Power BI and Tableau. A strong focus on customer insights and project management skills is essential.

Qualifications

• Strong technical skills with data management platforms and CRM systems.
• Demonstrated experience in advanced analytics and dashboard development.
• Experience in customer insight or market research positions.

Responsibilities

• Generate insights to improve understanding of customer behavior.
• Develop standardized measurements and KPIs at the enterprise level.
• Lead improvements and manage change in analytics processes.

Skills

Data visualization

Data analysis

Project management

Communication

Analytical thinking

Education

Bachelor's or advanced degree in Analytics, Data Science, or related field

Tools

Salesforce

Power BI

Tableau

Excel

Job description

Usg is seeking a Commercial Analytics Manager to deliver advanced analytics services and actionable insights. In this role, you will partner with stakeholders to drive improvements in analytics processes, establish key performance indicators (KPIs), and ensure the quality and accuracy of data. You will collaborate across functions and manage analytics deliverables while mentoring junior analysts. The ideal candidate has a Bachelor’s degree in a related field and experience with data visualization tools such as Power BI and Tableau. A strong focus on customer insights and project management skills is essential.