CX-Driven Customer Insights & Analytics Manager

ViziRecruiter,LLC.; Wilmington (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

A data insights and analytics firm in Ohio is seeking a Manager, Customer Insights and Analytics to oversee customer-related data analysis and reporting. The ideal candidate will develop processes to collect and analyze customer data, drive improvements in customer experience, and manage a team. Qualifications include a Bachelor's degree, minimum eight years of experience, strong data analytics skills, and proficiency in MS Office and Power BI. The role demands exceptional interpersonal skills and a customer-centered approach.

Qualifications

• Minimum eight years of experience in a similar role.
• Experience managing and developing a team.
• Strong abilities in qualitative and quantitative research.

Responsibilities

• Develops processes to gain insights from customer data.
• Oversees VOC text and sentiment collection.
• Drives continuous improvements in planning and execution.

Skills

Data analytics

Leadership skills

Interpersonal skills

Customer-centered approach

Research

Education

Bachelor's Degree or equivalent work experience

Tools

MS Office

Power BI

Job description

A data insights and analytics firm in Ohio is seeking a Manager, Customer Insights and Analytics to oversee customer-related data analysis and reporting. The ideal candidate will develop processes to collect and analyze customer data, drive improvements in customer experience, and manage a team. Qualifications include a Bachelor's degree, minimum eight years of experience, strong data analytics skills, and proficiency in MS Office and Power BI. The role demands exceptional interpersonal skills and a customer-centered approach.