CX-Driven Customer Insights & Analytics Manager

Connection; Wilmington (OH); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

A data insights and analytics firm in Ohio is seeking a Manager, Customer Insights and Analytics to oversee customer-related data analysis and reporting. The ideal candidate will develop processes to collect and analyze customer data, drive improvements in customer experience, and manage a team. Qualifications include a Bachelor's degree, minimum eight years of experience, strong data analytics skills, and proficiency in MS Office and Power BI. The role demands exceptional interpersonal skills and a customer-centered approach.

Qualifications

• Minimum eight years of experience in a similar role.
• Experience managing and developing a team.
• Strong abilities in qualitative and quantitative research.

Responsabilités

• Develops processes to gain insights from customer data.
• Oversees VOC text and sentiment collection.
• Drives continuous improvements in planning and execution.

Connaissances

Data analytics

Leadership skills

Interpersonal skills

Customer-centered approach

Research

Formation

Bachelor's Degree or equivalent work experience

Outils

MS Office

Power BI

Description du poste

A data insights and analytics firm in Ohio is seeking a Manager, Customer Insights and Analytics to oversee customer-related data analysis and reporting. The ideal candidate will develop processes to collect and analyze customer data, drive improvements in customer experience, and manage a team. Qualifications include a Bachelor's degree, minimum eight years of experience, strong data analytics skills, and proficiency in MS Office and Power BI. The role demands exceptional interpersonal skills and a customer-centered approach.