CX Analytics & Insights Specialist

Farmchefconnect; Houston (TX); Vor Ort; USD 36.000 - 44.000; Teilzeit

Benefits dieser Stelle

Written role SOP and growth path from 

Weekly feedback from founders

0.5 FTE contract

Zusammenfassung

VK Capital Ventures Inc., which runs Travel Villa Kitchen in Houston, is hiring a CX Analyst to measure and prove the customer experience with data. We treat CX as a system, not a slogan, and you will help our founders drive decisions with clear insights.

You will build a weekly CX scorecard, map data to live decisions, manage the review pipeline, and track employee experience for a 0.5 FTE contract with a growth path from day one.

Qualifikationen

• Market-research or CX analytics experience
• Survey literacy — you can spot a leading question
• The same-business-day reply discipline, personally
• Discretion with customer data
• Nice to have: Nielsen/NielsenIQ data familiarity, hospitality CX, Spanish.

Aufgaben

• Build and run the CX scorecard inside the weekly snapshot: response times vs. our same-business-day standard, thread resolution, review volume and rating, complaint themes — by lane (dinners, classes, coffee, marketplace)
• Operationalize our customer/market tracking file: every data point mapped to one live decision (audience, offer, or channel) — no orphan statistics
• Run the review/testimonial pipeline: every event and delivery generates a review ask inside 24 hours; results feed our audience segments
• Run the employee-experience pulse: a short internal survey plus findings to the founders with the monthly report.

Kenntnisse

CX analytics

Survey literacy

Same-day reply discipline

Discretion with customer data

Spanish

Tools

Nielsen/NielsenIQ data familiarity

Jobbeschreibung

VK Capital Ventures Inc., which runs Travel Villa Kitchen in Houston, is hiring a CX Analyst to measure and prove the customer experience with data. We treat CX as a system, not a slogan, and you will help our founders drive decisions with clear insights.

You will build a weekly CX scorecard, map data to live decisions, manage the review pipeline, and track employee experience for a 0.5 FTE contract with a growth path from day one.