CX Analytics & Automation Architect — Principal Leader (Remote)

Iron Mountain Incorporated; Tennessee; Hybrid; USD 142,000 - 189,000; Full time

Job summary

Iron Mountain Incorporated is seeking a Principal Architect for CX Analytics & Automation. The US-based remote role focuses on leading analytics and automation across Account-to-Cash and Customer Care to reduce bad debt expense and drive cost savings.

You will map end-to-end processes, oversee data integrity, and deliver automated solutions across revenue operations. The position requires extensive CX analytics and solution architecture experience, with strong business acumen and executive

Qualifications

• Bachelor's degree in IS, business, finance or related field.
• Master's degree preferred.
• Experience in CX analytics and automation.
• Strong analytical and communication skills.

Responsibilities

• Lead CX analytics strategy and drive enterprise analytics initiatives.
• Architect A2C and Customer Care solutions and optimize processes.
• Deliver analytics tools and automation frameworks for collections and revenue.

Skills

CX Analytics

Automation

A2C knowledge

SQL

Executive communication

Education

Bachelor's degree in Information Systems/Business/Finance

Master's degree preferred

Tools

ERP systems

CRM systems

Job description

Iron Mountain Incorporated is seeking a Principal Architect for CX Analytics & Automation. The US-based remote role focuses on leading analytics and automation across Account-to-Cash and Customer Care to reduce bad debt expense and drive cost savings.

You will map end-to-end processes, oversee data integrity, and deliver automated solutions across revenue operations. The position requires extensive CX analytics and solution architecture experience, with strong business acumen and executive