CX Adoption Analytics Leader | Insights & Impact

Pfizer; Pennsylvania; Hybrid; USD 124,000 - 207,000; Full time

Job summary

Pfizer is seeking a Senior Manager, CX Adoption Analytics & Insights Lead to drive data-driven adoption of internal AI platforms. You will track who uses platforms, engagement depth, and barriers to adoption, turning data into actionable insights for the GTM and Adoption team.

You will diagnose why metrics miss, establish measurement standards, and collaborate with Learning, Community, and Communications leads to improve activation, retention, and value realization across Pfizer's organization.

Qualifications

• Bachelor's degree in Data Science, Analytics, Business, Marketing, or a related field.
• 6-8+ years of product analytics, digital telemetry, or marketing growth analytics.
• Strong proficiency in data visualization tools (Tableau, PowerBI) and product analytics platforms.
• Experience establishing measurement standards, frameworks, or analytical methodologies that are adopted across multiple teams or business units.
• Demonstrated ability to influence business or product decisions through data storytelling, evidence-based recommendations, and cross-functional alignment.
• Experience diagnosing root causes of adoption stalls (workflow fit, content gaps, motivation, organizational barriers) and routing findings to the right team.
• Comfort building and maintaining measurement partnerships across multiple functions (e.g., community, learning, marketing) so each function’s data feeds a shared, cross-functional view.

Responsibilities

• Establish standards, frameworks, and best practices for adoption measurement.
• Enable stakeholders to interpret adoption metrics and drive actions.
• Influence product decisions with evidence-based recommendations.
• Diagnose where users experience friction and route fixes.
• Synthesize insights across functions into a cross-functional view.

Skills

Bachelor's degree

6-8+ years

Data visualization

Tableau

PowerBI

Product analytics

Data storytelling

Root-cause analysis

Cross-functional

KPI dashboards

Education

Bachelor's degree in Data Science, Analytics, Business, Marketing, or a related field

Tools

Tableau

PowerBI

Job description

Pfizer is seeking a Senior Manager, CX Adoption Analytics & Insights Lead to drive data-driven adoption of internal AI platforms. You will track who uses platforms, engagement depth, and barriers to adoption, turning data into actionable insights for the GTM and Adoption team.

You will diagnose why metrics miss, establish measurement standards, and collaborate with Learning, Community, and Communications leads to improve activation, retention, and value realization across Pfizer's organization.