CX Adoption Analytics Lead & Insights Champion

Biopharma Careers; New York (NY); Hybrid; USD 124,000 - 207,000; Full time

Job summary

Pfizer in the United States is seeking a senior analytics leader to establish standards and frameworks for adoption measurement and behavioral analytics across initiatives. You will build organizational capability by enabling stakeholders to interpret metrics and value realization, and facilitate knowledge sharing across business units.

You will influence product and business decisions through evidence-based recommendations and clear communication, driving cross-functional measurement

Qualifications

• Bachelor's degree in Data Science, Analytics, Business, Marketing, or a related field.
• 6–8+ years of experience in product analytics, digital telemetry, or marketing growth analytics.
• Strong proficiency in data visualization tools (e.g., Tableau, PowerBI, others) and product analytics platforms.
• Experience establishing measurement standards, frameworks, or analytical methodologies that are adopted across multiple teams or business units.
• Demonstrated ability to influence business or product decisions through data storytelling, evidence-based recommendations, and cross-functional alignment.
• Experience designing and measuring user activation funnels and adoption metrics, including product-led growth metrics such as activation, retention cohorts, and PMF/Sean Ellis-style testing.
• Track record of setting KPI targets, building dashboards, and running a hypothesis-test-and-scale discipline rather than reporting metrics after the fact.
• Excellent data storytelling skills, with the ability to translate complex analytics into actionable briefs for non-technical stakeholders.
• Experience diagnosing root causes of adoption stalls (workflow fit, content gaps, motivation, organizational barriers) and routing findings to the right team.
• Comfort building and maintaining measurement partnerships across multiple functions (e.g., community, learning, marketing) so each function’s data feeds a shared, cross-functional view rather than staying siloed.
• Experience defining and measuring value-delivery outcomes (time saved, error reduction, satisfaction, quality of output), not just usage or adoption metrics.

Responsibilities

• Establish standards, frameworks, and best practices for adoption measurement and behavioral analytics across adoption initiatives.
• Build organizational capability by enabling stakeholders to interpret adoption metrics, behavioral indicators, and value-realization measures.
• Facilitate knowledge sharing by communicating analytical insights and methodologies across business units.
• Influence business and product decisions through evidence-based recommendations and effective communication.

Skills

Data visualization

Product analytics

Measurement standards

Data storytelling

Cross-functional alignment

Education

Bachelor's degree in related field

Tools

Tableau

PowerBI

Job description

Pfizer in the United States is seeking a senior analytics leader to establish standards and frameworks for adoption measurement and behavioral analytics across initiatives. You will build organizational capability by enabling stakeholders to interpret metrics and value realization, and facilitate knowledge sharing across business units.

You will influence product and business decisions through evidence-based recommendations and clear communication, driving cross-functional measurement