CW Default Prevention Representative

PHEAA; Harrisburg (Dauphin County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Total Rewards Benefits

Job summary

PHEAA, located in Harrisburg, PA, is seeking a Customer Service/Support/Operations professional for a full-time role in Loan Asset Management. The job involves learning systems like OneLINK, COMPASS, SLMA, ACS, and Nelnet to support delinquency management and customer inquiries.

The position emphasizes accurate problem solving, timely communication, and teamwork within a regional government-affiliated nonprofit. Salary is $16.00/hour with standard weekday hours.

Qualifications

• High school diploma or equivalent is required.
• Proficiency with MS Office and computer literacy is essential.
• Ability to communicate clearly and meet deadlines.

Responsibilities

• Learn and use internal/external information systems (OneLINK, COMPASS, SLMA, ACS, Nelnet).
• Apply Federal regulations and procedures to deliver effective customer service.
• Use internet resources for skiptracing as needed.
• Perform basic calculations to determine delinquency days and monthly payments.
• Communicate effectively both verbally and in writing.
• Work well in a team and in results-oriented environments.
• Operate a PC and learn agency programs and operations.
• Establish and maintain positive working relationships within the department and agency.

Skills

MS Office

Computer literacy

Attention to detail

Communication

Teamwork

Education

High school diploma or equivalent

Tools

OneLINK

COMPASS

SLMA

ACS

Nelnet

Job description

Customer Service / Support / Operations

Harrisburg, PA

ID: 645-369

Full-Time/Regular

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

Give back tomorrow by joining us today!

Primary Duties And Responsibilities

• Ability to learn and understand internal and external information systems including: OneLINK, COMPASS, SLMA, ACS, and Nelnet.
• Ability to learn and apply appropriate Federal regulations and departmental procedures to provide the most effective customer service.
• Ability to effectively utilize various Internet sites for the purposes of skiptracing.
• Ability to complete minor mathematical calculations to calculate the proper days of delinquency and required monthly payments.
• Ability to effectively communicate orally and in writing.
• Ability to work effectively in a team and results-oriented environment.
• Knowledge of a personal computer (PC).
• Ability to learn Agency programs and operations.
• Ability to establish and maintain effective working relationships within the department and throughout the Agency.

Required Skills

High school diploma or equivalent

• Computer literacy and knowledge of MS Office
• Ability to work independently and meet deadlines
• Strong attention to detail

Required Experience

High school diploma or equivalent

Salary: $16.00/hour

Shift: Monday – Friday 8:00 AM – 4:30 PM

Location: 1200 North 7th Street, Harrisburg, PA 17102

Department: Loan Asset Management

Benefits: Please click here to learn about PHEAA’s Total Rewards Benefits.