CW - Assistant Service Manager

Cactus, Inc.; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Cactus Wellhead is seeking a service supervisory professional in Oklahoma City, OK. The role focuses on understanding customer requirements and running procedures, planning field installations with the right tools and qualified personnel, and assisting with logistics including travel.

Responsibilities include supervising staff, reviewing job requirements, inspecting equipment, and ensuring safety and quality standards across projects.

Qualifications

• High school diploma or GED; or five to ten years related experience.
• Strong knowledge of field installation procedures and safety practices.
• Ability to recruit and supervise service staff and coordinate logistics.

Responsibilities

• Ensure awareness of customer requirements and running procedures.
• Plan field installations with proper tools, spares, and qualified staff.
• Assist with logistics including travel to locations.
• Supervise department personnel, including hiring, training, and coaching.
• Inspect equipment prior to shipping and assemble service job packages.
• Maintain safety, quality, and environmental compliance.

Skills

Field supervision

Customer relations

Safety awareness

Computer literacy

Equipment troubleshooting

Education

High school diploma or GED

Job description

Description

This is a Cactus Wellhead position and is located in Oklahoma City, OK.

Job Summary: Responsible for ensuring awareness of customer requirements and customer specific running procedures. Responsible for planning field installations ensuring that proper tools, spares, backup equipment and qualified associates are available. Assist with logistics including travel to locations.

Essential Functions, Roles, and Responsibilities: Essential duties and responsibilities include the following.

• Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations.
• Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able.
• Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required.
• Assigns qualified service associates and confirms safety certs.
• Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT.
• Uses Land or Offshore Service Job Package and prints for service associates.
• Prepares Job Assessment Meeting document based on job type. Identifies job location, service tools, spare parts, and any special customer requirements.
• Assembles Service Job Package and fills out required information.
• Reviews customer SRO, equipment requirements and running procedure service associate.
• Places Service Job Package in service associate’s file.
• Inspects equipment prior to shipping.
• Performs all functional responsibilities of a service associate.
• Special projects or assignments as directed by management.

Education, Training, Experience: High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations: None required.

Job Knowledge, Skills, Abilities:

• Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping
• Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations.
• Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment
• Customer Relationships and Networking, Customer Service Best Practices.
• Intermediate Computer Skills, Advanced Mathematical and Language Skills and Advanced Reasoning Ability.

Supervisory Responsibilities: Assist the Service Manager manage a team of Service personnel. Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law. Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture.

This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials. While performing the duties of this job, the employee:

Physical Requirements:

• Must be able to lift/move up to 50 pounds regularly
• Stand and walk for extended periods (up to 12 hours per shift)
• Climb stairs and ladders
• Bend, stoop, kneel, and reach
• Work in confined spaces when required
• Operate heavy equipment and power tools
• Perform repetitive movements

Environmental Conditions:

• Exposure to extreme weather conditions
• Exposure to loud noise levels requiring hearing protection
• Work in high places and confined spaces
• Exposure to dust, fumes, and chemicals
• Work around moving mechanical parts
• Work in hot and cold temperatures

Safety Requirements:

• Wear required Personal Protective Equipment (PPE)
• Follow all safety protocols and procedures
• Participate in regular safety training
• Complete required safety certifications
• Comply with all environmental regulations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may require:

• Background checks
• Medical examinations
• Safety certifications
• Valid driver's license
• Ability to wear personal protective equipment (PPE)
• Working in various weather conditions
• Travel to remote location

Cactus Companies maintains a drug-free workplace and participates in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.