Cutting Tools Customer Care Specialist

Guhring, Inc.; Novi (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Guhring, Inc. in Novi, MI is seeking a Customer Service Representative who supports daily production operations and customer orders for cutting tools. You will liaise with customers, provide pricing and delivery updates, and contribute to efficient order processing.

In this role, you will manage quotes, expedite requests, and assist with inspections, returns, and credit updates while maintaining accurate data in company systems and supporting field sales efforts.

Responsibilities

• Handle customer communications (calls, emails) by providing pricing, delivery details, order status updates, and resolving inquiries, billing issues, and product concerns.
• Enter and manage purchase orders; create sales and production orders; send confirmations; and ensure accurate customer and production data in company systems.
• Maintain customer accounts and support outside sales by preparing quotes, coordinating expedites, and assisting with inspections, returns, and credit updates.
• Process and release all reconditioning paperwork, including sorting, routing, output, and preparing production orders with required prints, instructions, and tool matching.
• Coordinate and expedite reconditioning orders in collaboration with leadership, Sales, and shop floor teams; provide support to the Reconditioning Manager as needed.
• Handle shipping coordination by closing production orders, correcting quantities, preparing delivery notes, and completing required paperwork, reports, and filing (e.g., open orders, warranty work, billing).
• Unpack, sort, and identify incoming customer tools.
• Update or create system profiles as directed and assist the Plant Manager with data-related corrections.
• Provide general administrative and management support as required.
• Maintain a strong working knowledge of company products, services, and capabilities.

Job description

Guhring, Inc. in Novi, MI is seeking a Customer Service Representative who supports daily production operations and customer orders for cutting tools. You will liaise with customers, provide pricing and delivery updates, and contribute to efficient order processing.

In this role, you will manage quotes, expedite requests, and assist with inspections, returns, and credit updates while maintaining accurate data in company systems and supporting field sales efforts.