Customer Service Representative - Cutting Tools

Guhring, Inc.; Novi (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Guhring, Inc. in Novi, MI is seeking a Customer Service Representative who supports daily production operations and customer orders for cutting tools. You will liaise with customers, provide pricing and delivery updates, and contribute to efficient order processing.

In this role, you will manage quotes, expedite requests, and assist with inspections, returns, and credit updates while maintaining accurate data in company systems and supporting field sales efforts.

Responsibilities

• Handle customer communications (calls, emails) by providing pricing, delivery details, order status updates, and resolving inquiries, billing issues, and product concerns.
• Enter and manage purchase orders; create sales and production orders; send confirmations; and ensure accurate customer and production data in company systems.
• Maintain customer accounts and support outside sales by preparing quotes, coordinating expedites, and assisting with inspections, returns, and credit updates.
• Process and release all reconditioning paperwork, including sorting, routing, output, and preparing production orders with required prints, instructions, and tool matching.
• Coordinate and expedite reconditioning orders in collaboration with leadership, Sales, and shop floor teams; provide support to the Reconditioning Manager as needed.
• Handle shipping coordination by closing production orders, correcting quantities, preparing delivery notes, and completing required paperwork, reports, and filing (e.g., open orders, warranty work, billing).
• Unpack, sort, and identify incoming customer tools.
• Update or create system profiles as directed and assist the Plant Manager with data-related corrections.
• Provide general administrative and management support as required.
• Maintain a strong working knowledge of company products, services, and capabilities.

Job description

Title

Customer Service Representative - Cutting Tools

About the Organization

Guhring is a world-class manufacturer of round shank cutting tools for the metalworking industry, also a provider of top-quality coating, reconditioning, and tool management services. More than a century of expertise in cutting tool manufacturing, combined with powerful R&D resources, place Guhring at the forefront of technical innovations in cutting tools.

Full-Time/Part-Time

Full-Time

Shift

First

Description

Under the direction of the Division Manager participate and support daily production requirements as needed including the development of routings, quotes, confirmations, production output and Sorting incoming customer products and production control functions as directed

Principal Responsibilities

• Handle customer communications (calls, emails, faxes) by providing pricing, delivery details, order status updates, and resolving inquiries, billing issues, and product concerns.


• Enter and manage purchase orders; create sales and production orders; send confirmations; and ensure accurate customer and production data in company systems.


• Maintain customer accounts and support outside sales by preparing quotes, coordinating expedites, and assisting with inspections, returns, and credit updates.


• Process and release all reconditioning paperwork, including sorting, routing, output, and preparing production orders with required prints, instructions, and tool matching.


• Coordinate and expedite reconditioning orders in collaboration with leadership, Sales, and shop floor teams; provide support to the Reconditioning Manager as needed.


• Handle shipping coordination by closing production orders, correcting quantities, preparing delivery notes, and completing required paperwork, reports, and filing (e.g., open orders, warranty work, billing).


• Unpack, sort, and identify incoming customer tools.


• Update or create system profiles as directed and assist the Plant Manager with data-related corrections.


• Provide general administrative and management support as required.


• Maintain a strong working knowledge of company products, services, and capabilities.

Location

Novi

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.