Cut-Over & Hypercare Manager (Bil/Japenese)

TEEMA; Lawrenceville (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

TEEMA is seeking an experienced Cutover and Hypercare Manager to lead the transition and stabilization phases of a SAP S/4HANA implementation across five logistics locations in Japan. The role requires bilingual Japanese and English, and a track record of managing large-scale system cutovers and enterprise-wide rollout activities within complex environments.

You will develop hypercare training, build resource plans, coordinate runbooks, and ensure readiness of technology, security, and support

Qualifications

• Japanese and English bilingual (spoken and written) required.
• 8+ years in Project Management within SAP S/4HANA or similar ERP.
• Experience in Life Sciences, Supply Chain, or Manufacturing deployments.
• Expertise in system cutover, hyper-care management, and enterprise support.
• Strong organizational and resource planning skills.
• Excellent communication to train, coordinate, and support diverse teams.
• Experience in regulated environments is a plus.
• Familiarity with incident management tools and SOP/WI development.

Responsibilities

• Develop and run Hypercare training for end users and project team.
• Create detailed resource plan with roles and daily hour allocations.
• Design core Hyper-care schedule with daily calls and escalation routines.
• Oversee site security, training completion, and travel onboarding.
• Coordinate early access lists and onboarding of key cutover users.
• Set up Command Center and escalation procedures.
• Ensure Incident Management Tool queues and workflows are configured.
• Develop SOPs, Work Instructions, inspection sheets, and QRGs.
• Align KPIs across operations and establish reporting cadence.
• Lead all cutover activities and secure sign-offs.
• Define Run State acceptance criteria.
• Verify operational readiness at sites (printers, scanners, etc).
• Ensure technology components (mobiles, MS Teams) are in place.
• Activate Hyper-care portal and ensure channels are active.
• Conduct tabletop exercises for connectivity.
• Validate hardware configurations at sites.
• Develop deployment phase overlapping strategy to minimize disruption.

Skills

Bilingual Japanese/English

Project Management

ERP implementations

Lifecycle rollout

Stakeholder coordination

Regulated Life Sciences env

Training and SOP/WI

Incident management tools

Tools

Incident management tools

SOP/WI development tools

Support portal management

MS Teams / virtual support tools

Job description

Job Title: Cut-Over & Hypercare Manager (Bil/Japenese)
Job ID: 82606
Location: Lawrenceville, New Jersey

Overview

Our client is seeking an experienced Cutover and Hyper-care Manager to lead the transition and stabilization phase of our SAP S/4HANA implementation, in five logistics locations in Japan. This is part of a larger Supply Chain and Manufacturing transformation program for our Medical Devices client. The ideal candidate will be bilingual in Japanese and English, with proven expertise in managing large-scale system cutovers, hyper-care support, and enterprise-wide rollout activities within complex environments.

What you will be doing

• Develop and execute comprehensive Hypercare Training programs for end users, super users, and all project team members.
• Build and maintain a detailed resource plan, including roles and responsibilities for all team members, specifying allocations by day and hour.
• Design and communicate the core Hyper-care support schedule, establishing daily calls, agendas, and escalation routines.
• Oversee site security, ensure completion of training, and entry protocols for traveling resources.
• Confirm early access lists, including key cutover users, and coordinate their onboarding.
• Set up and train all relevant parties on the Command Center, WS Triage lines, SWAT Team lines, and escalation procedures.
• Ensure the Incident Management Tool is configured with appropriate queues, group memberships, and workflows.
• Develop, review, and finalize SOPs (Standard Operating Procedures), Work Instructions, inspection sheets, and quick reference guides (QRGs) for sites such as distribution centers and manufacturing sites.
• Align on KPIs across operational, business, data, and IT metrics, and establish reporting cadence.
• Lead and complete all cutover activities, including technical cutover, operational ramp-down, data loads, business cutover, and production readiness verification, securing sign-offs.
• Define and execute Run State acceptance criteria for transition to run-state.
• Verify operational readiness at impacted sites, including printers, scanners, terminals, carrier systems, etc.
• Ensure all technology components (mobiles, MS Teams, virtual support systems) are in place and functional.
• Activate and maintain the Hyper-care portal, ensuring all links and support channels are active.
• Conduct tabletop exercises to validate connectivity and communication channels between SWAT, Workstream, and Command Center teams.
• Validate hardware configurations at all impacted sites.
• Develop and implement a deployment phase overlapping strategy for phased deployment, minimizing disruption.

What you must have

• Bilingual fluency in Japanese and English (spoken and written) is required.
• 8+ years in Project Management within SAP S/4HANA or similar ERP system implementations.
• Strong background in Life Sciences, Supply Chain, or Manufacturing technology deployments.
• Demonstrated expertise in system cutover, hyper-care management, and enterprise support.
• Excellent organizational and resource planning skills, with the ability to manage multiple tasks and stakeholders.
• Exceptional communication skills to train, coordinate, and support diverse teams.
• Experience working in a regulated environment (Life Sciences) is a plus.
• Familiarity with incident management tools, SOP/WI development, and support portal management.

Nice to have

• Certification in project management (PMP, PMI-ACP) or SAP-specific certifications.
• Experience with virtual support models and remote team coordination.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.