SAP S/4HANA Cutover & Hypercare Lead (JP/EN)

TEEMA; Lawrenceville (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

TEEMA is seeking an experienced Cutover and Hypercare Manager to lead the transition and stabilization phases of a SAP S/4HANA implementation across five logistics locations in Japan. The role requires bilingual Japanese and English, and a track record of managing large-scale system cutovers and enterprise-wide rollout activities within complex environments.

You will develop hypercare training, build resource plans, coordinate runbooks, and ensure readiness of technology, security, and support

Qualifications

• Japanese and English bilingual (spoken and written) required.
• 8+ years in Project Management within SAP S/4HANA or similar ERP.
• Experience in Life Sciences, Supply Chain, or Manufacturing deployments.
• Expertise in system cutover, hyper-care management, and enterprise support.
• Strong organizational and resource planning skills.
• Excellent communication to train, coordinate, and support diverse teams.
• Experience in regulated environments is a plus.
• Familiarity with incident management tools and SOP/WI development.

Responsibilities

• Develop and run Hypercare training for end users and project team.
• Create detailed resource plan with roles and daily hour allocations.
• Design core Hyper-care schedule with daily calls and escalation routines.
• Oversee site security, training completion, and travel onboarding.
• Coordinate early access lists and onboarding of key cutover users.
• Set up Command Center and escalation procedures.
• Ensure Incident Management Tool queues and workflows are configured.
• Develop SOPs, Work Instructions, inspection sheets, and QRGs.
• Align KPIs across operations and establish reporting cadence.
• Lead all cutover activities and secure sign-offs.
• Define Run State acceptance criteria.
• Verify operational readiness at sites (printers, scanners, etc).
• Ensure technology components (mobiles, MS Teams) are in place.
• Activate Hyper-care portal and ensure channels are active.
• Conduct tabletop exercises for connectivity.
• Validate hardware configurations at sites.
• Develop deployment phase overlapping strategy to minimize disruption.

Skills

Bilingual Japanese/English

Project Management

ERP implementations

Lifecycle rollout

Stakeholder coordination

Regulated Life Sciences env

Training and SOP/WI

Incident management tools

Tools

Incident management tools

SOP/WI development tools

Support portal management

MS Teams / virtual support tools

Job description

TEEMA is seeking an experienced Cutover and Hypercare Manager to lead the transition and stabilization phases of a SAP S/4HANA implementation across five logistics locations in Japan. The role requires bilingual Japanese and English, and a track record of managing large-scale system cutovers and enterprise-wide rollout activities within complex environments.

You will develop hypercare training, build resource plans, coordinate runbooks, and ensure readiness of technology, security, and support