Customer Service

Specialty Products and Insulation; Kennewick (WA); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) Matching

Paid Holidays and PTO

Tuition Reimbursement

Strive Wellness Program

HSA with employer contribution

Life & Disability Insurance

Job summary

Specialty Products and Insulation (SPI) in Kennewick, WA is seeking a motivated customer service professional to join our branch. You will serve as the key customer contact, provide order support and product information, and work closely with Outside Sales, Production, Inside Sales, Credit and Delivery to ensure timely order fulfillment.

The role emphasizes strong communication, positive rapport with customers, and proficient computer skills to process dealer orders and system acknowledgements.

Qualifications

• Minimum 18 years of age.
• 1–2 years of customer service experience.
• Valid driver's license if operating a company vehicle.
• Strong verbal and written communication skills.
• Proficient computer skills for processing orders and acknowledgements.
• Ability to perform basic math calculations.

Responsibilities

• Serve as the key customer contact for the branch.
• Provide order support and product information.
• Collaborate with Outside Sales, Production, Inside Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and deliver world-class service.
• Perform other duties as assigned.

Skills

Customer service

Analytical skills

Problem-solving

Verbal communication

Written communication

Computer skills

Job description

About Your Future with SPIAre you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.Job DescriptionYour ResponsibilitiesIn this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.Ability to maintain a positive rapport with customers, providing world class service.Exemplary customer service skills, analytics and problem- solving skills.Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.Any other duty, task, or responsibilities as assigned.Your QualificationsMinimum of 18 years of age.If operating a vehicle for company purposes, a valid driver's license is required.1- 2 years of experience in a customer service role.Ability to perform basic math calculations.Personable, enthusiastic and engaging personality.Excellent communication skills, both verbal and written.Travel RequirementsType of Travel Required: LocalAmount of Travel Required: <10%Physical RequirementsThis role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.Your BenefitsWe care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:Competitive CompensationMedical, Dental and VisionStrive Wellness Program401(k) MatchingPaid Holiday and Paid Time Off (PTO) for all positionsAssuredExcellence: minimal to no cost medical care and prescription drugsFlexible Spending Accounts (FSA): Healthcare and Dependent careHealth Spending Account (HSA): with employer contributionLife & Disability InsuranceEmployee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.Employee Referral BonusPaid Military LeaveTuition ReimbursementLength of Service AwardCompensation Range$20.00 - $40.00To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.