Customs Trade Coordinator- 2nd Shift

FedEx Group; Memphis (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading logistics company in Memphis is seeking an Import Coordinator to manage documentation for US Customs. The role involves providing excellent customer service, ensuring compliance with regulations, and processing import documentation. Candidates should possess strong communication and organizational skills. This is a remote position, with paid training provided.

Benefits

Paid Training

Qualifications

• Minimum of 6 months’ work experience preferred.
• Data entry/keyboard experience required.
• Ability to handle high volume and time-sensitive work.

Responsibilities

• Coordinate documentation for US Customs/Government Agencies.
• Data entry and processing of import-related documentation.
• Ensure compliance with international importing/exporting regulations.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

• Provide impeccable customer service.

• Obtain correct classification of goods for customs release from database, SOPs, tariff book, internet, or customs.

• Data entry and processing of various import-related documentation for submission to US Customs, potentially handling all PGAs (Participating Government Agencies).

• Maintain and keep current all shipment documentation in compliance with record-keeping requirements.

• Adhere to all international importing and exporting regulations.

• Work closely with internal staff, departments, FedEx operations, and customers to deliver high-quality service.

• Process agency brokerage shipments.

• May handle remote filings.

• Ensure compliance with all government and organizational policies.

• HS Diploma or GED required.

• No industry experience required; minimum of 6 months’ work experience preferred.

• Data entry/keyboard experience required.

• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).

• Excellent verbal and written communication skills.

• Strong organizational and inter-personal skills.

• Problem-solving skills.

• Ability to handle high volume and time-sensitive work.

• Ability to work independently with minimal supervision.

• Ability to use multiple systems and reference materials.

• Ability to interact with customers, carriers, brokers, government agencies, internal staff, and management at all levels.

• Perform additional duties as assigned.

• Paid training provided.

Preferred Qualifications: Monday – Friday with a Saturday rotation. M-F 2 pm – 10:30 pm; Sat 1 pm – 9:30 pm. This role is remote; candidates must reside in Memphis, TN.

Pay Transparency: The salary range is an estimate based on potential locations and levels, with actual pay determined by experience, market, and other factors. Starting salary typically ranges from $17.00/hr, with a range of $13.58 - $21.47.

Additional Details: FedEx Logistics offers freight forwarding, import/export services, customs brokerage, and more. We are an equal opportunity employer committed to diversity and non-discrimination. Consideration is given to qualified applicants regardless of protected characteristics.