Customs Trade Coordinator

FedEx Logistics; Honolulu (HI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in Honolulu, HI is seeking a detail-oriented Import Documentation Specialist to coordinate U.S. customs documentation for importer shipments. You will classify goods, prepare and file paperwork, and maintain accurate records while delivering top-tier customer service.

The role requires HS diploma or GED with 1 year computer experience, strong communication, and the ability to work with multiple systems. This is a hybrid position with potential onsite needs in Hawaii.

Qualifications

• HS Diploma or GED required. No industry experience required; minimum 6 months work experience preferred.
• At least 1 year of experience using computer systems for data entry, document creation, and navigating standard software.
• Excellent communication skills, verbal and written; strong organizational and interpersonal abilities.
• Ability to work independently, handle high volumes and time-sensitive tasks with minimal supervision.

Responsibilities

• Coordinate documentation required by US Customs/Government Agencies for entry of goods.
• Provide impeccable customer service and communicate with importers, carriers, and internal teams.
• Obtain correct classification of goods for customs release from databases, SOPs, tariff books or the internet.
• Handle data entry and processing of import documentation for submission to US Customs; may handle PGA filings.
• Maintain current shipment documentation and ensure compliance with record-keeping requirements.
• Adhere to all import/export regulations and company policies; work with multiple systems and reference materials.
• Process agency brokerage shipments and remote filings as needed.
• Support other duties as assigned; training provided.

Skills

Customer service

Data entry

Verbal & written communication

Problem solving

Organization

Education

HS Diploma or GED

Tools

Customs database software

Tariff reference sources

Job description

• Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies).
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings.
• Ensure all government and organizational policies are followed.
• Performs other duties as assigned. Paid Training Provided.

Qualifications

• HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.
• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.
• Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.
• Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
• Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

Preferred Qualifications

Location Requirements: Only candidates residing in California or Hawaii will be considered. Applicants residing outside these two states will not be considered. This position is remote eligible; however, employees within 50 miles of a FedEx campus must work onsite several times per week.

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.

• The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

Oakland, California Shift: Tuesday–Saturday, 8:00 AM–4:30 PM PST. Honolulu, Hawaii Shift: Tuesday–Saturday, 9:00 AM–5:30 PM HST.

Additional Details

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!