Customs Import Team Lead

A.N. Deringer, Inc.; Town of Champlain (NY); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Paid time off and holidays

Flexible work environment

Job summary

A.N. Deringer, Inc. is seeking a supervisor to oversee import processes, ensuring compliance with U.S. and foreign regulations. The role involves guiding clients through customs, preparing documents, and coordinating with multiple departments to deliver accurate, timely shipments.

The candidate will manage audits, stay current on regulatory changes, and cover office operations in the manager’s absence. Strong communication and leadership are essential.

Qualifications

• Highschool Diploma or GED required.
• Experience supervising teams in a logistics/shipping environment.
• Experience training staff and conveying standard procedures.
• Experience with shipment clearance and data entry processes.

Responsibilities

• Guide customers through customs requirements and processes by preparing and submitting documents
• Determine tariff and duty payments and track shipments
• Classify shipments using tariff coding system
• Ensure compliance with U.S. and foreign government forms and information
• Resolve customer problems accurately and professionally
• Assist importers/exporters in understanding trade regulations
• Collaborate with Sales and Operations to pursue leads and resolve issues
• Coordinate with Customs to resolve problems
• Operate the office in manager’s absence and guide direct reports
• Provide written and oral instructions and assign duties
• Address performance issues to maintain harmony
• Stay updated on customs regulations and company procedures
• Audit and assign export audit reports to regional staff
• Manage aging/unresolved audits and provide guidance
• Provide regional support and cross-training within the region
• Perform additional duties as assigned by management

Skills

Supervisory experience

Training experience

Shipment clearance process

Keying entries

Education

Highschool Diploma/GED

Job description

Description

This position will follow a Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time schedule.

Job Details

This position will follow a Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time schedule.

This position oversees the import process, either directly or indirectly through direct reports, and ensures compliance with U.S. and foreign government laws and regulations.

Job Responsibilities

• Guides customers through customs requirements and processes by preparing and submitting documents, determining tariff and duty payments, tracking shipments, and using the tariff coding system to classify shipments
• Ensures all government (U.S. and other) required forms and information are compliant and appropriately provided to relevant
• Resolves customer problems accurately and professionally
• Helps importers and exporters understand and meet the rules and regulations put in place by the federal government with regard to the trade industry
• Works closely with other departments, including sales, to pursue new sales leads, and discusses and sells our various services with current clients and Operations to resolve issues as they pertain to Customs
• Works with Customs to resolve problems
• Responsible for the operation of the office when the manager is absent, unless the district manager is standing in for the manager
• Provides written and oral instructions to direct reports; assigns duties and reviews work for accuracy and conformance to the Company’s policies and procedures
• Strives to maintain harmony among workers by proactively addressing performance issues or grievances
• Assists subordinates as needed to complete the work of the department
• Stays up-to-date on all customs and Deringer procedure changes
• Export audit reports and assign to regional employees, assuring they can view and are aware of open audits
• Manage aging/unresolved audits, communicating status as needed to managers and employees, to ensure completion and provide guidance and consultation as needed to help resolve issues
• Provide coverage for CHB operations when staffing needs arise throughout the region Perform routine and periodic Relationship Reviews, in coordination with Key Account Managers and our Sales team
• Provide regional support to cross-training and development initiatives within the region, to ensure continuity and operations
• Performs additional duties as assigned by management.

Required Qualifications

• Highschool Diploma/GED
• Previous supervisory/managerial experience
• Previous training experience
• Previous experience with the shipment clearance process
• Previous experience keying entries

Preferred Qualifications

• Licensed Customs Broker (LCB)
• Certified Customs Specialist (CCS)

The salary range of compensation for this position is $54,000-$70,000 based on experience and education.

• To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

Competencies

All Deringer employees should be fully committed to the Core Values:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

Analytical –

Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented –

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills –

Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation –

Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving –

Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Work Standards –

Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.

Ready to join our team?

A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life.

Disclaimer

The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organization