Team Lead - Customs Brokerage

GEODIS; Carson (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fair pay and bonus opportunities

Flexible scheduling including days, e​

Early access to earnings

Healthcare options starting day 1

Paid holidays and time off

Safe work environment

Employee voice in GEODIS improvements

Promotion opportunities

Job summary

GEODIS in Carson, CA seeks a Team Lead for Customs Brokerage to drive team productivity and ensure accurate duties and filings. You will supervise daily operations, resolve customs issues, and maintain compliance across entry processes within client SOPs and deadlines.

The role requires at least two years in a similar setting, a brokerage license if possible, and strong leadership to coach staff and optimize billing and audits.

Qualifications

• Minimum 2 years of related experience and/or training.
• Brokerage License preferred.
• Ability to apply basic calculations as related to quantities of product picked.
• Ability to supervise and/or direct the work of others.

Responsibilities

• Maximizes team productivity by ensuring team is reaching max file count and ETA reviews.
• Informs management where team can assist or where assist is needed to reduce overtime.
• Leads team per client SOPs and oversees workflow including classification, entry, billing, and audits.
• Resolves issues with Customs, OGA’s and Carriers; verifies delivery orders and exam site updates.
• Monitors entry status to avoid delays and ensures proper handling by account reps.
• Reviews rejected entries and post-entry work with supervisor approval.
• Monitors payables/receivables and resolves discrepancies.
• Audits entries before submission to Customs and by the 10th day.
• Ensures staff compliance with training and dress code.

Skills

Team supervision

Quantitative reasoning

Common sense

Staff management

Education

Brokerage license

Job description

Team Lead - Customs Brokerage

Benefits

• Get Good Money– Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule– Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early– Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare– Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break– Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe– We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice– We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted– When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost– Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved– Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN– Work with fun, supportive people just like you!
• Find Your Place– We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future– Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.

What you will be doing:

• Maximizes team productivity by ensuring team is reaching max file count, evaluating ETA of shipment versus need to help other team with late documents
• Informs management where team can assist or where assist is needed to reduce overtime
• Leads team per client SOP’s, follows through on client requests, ACH, post-entry audit, oversees workflow including classification, entry, billing, OGA issues ensuring team efficiency; assess ongoing/additional training needs of team members
• Assists team members in resolving issues with Customs, OGA’s and Carriers Monitors Customs exams to prevent mis-deliveries and to ensure proper handling by account rep. Must verify original delivery order was cancelled and new delivery order for delivery to exam site was issued.
• Monitors Entry Status Report to ensure proper handling of Customs holds and exams, and to ensure entries are not being held up in Customs
• Reviews rejected entries and Post Entry work (SIL, Entry Cancellations) and have them checked by Import Supervisor before returning them to Customs
• Monitors payables and receivables for all accounts. Ensure account reps are checking for open receivables before making entry. Resolve accounting discrepancies in a timely manner.
• Monitors Entries Not Scanned Report to ensure compliance with office scanning policy
• Audits all entries before being submitted to Customs and before 10th day
• Reviews daily billing to ensure no revenue opportunities are missed and to identify billing problem areas (i.e. multiple billing errors, using wrong codes, etc.)
• Ensures CF28’s and CF29’s are resolved properly with assistance of Import Supervisor
• Ensures TIB’s are closed in a timely fashion and obtain approval from Import Supervisor for new TIB’s
• Ensures all active customers have an accurate customer profile with a valid power of attorney
• Ensures team members have completed Ceridian Time and Attendance by noon on Mondays after payroll – amend any errors and coach where needed
• Notifies appropriate supervisor(s) regarding staff attendance, i.e., tardiness or absence
• Performs direct reports annual reviews
• Enforces dress code
• Ensures staff has completed required training courses
• Ensures team member’s in-bins are emptied daily and that team member’s desks are kept neat and organized
• Disseminates pertinent information to team members

Requirements:

• Minimum 2 years of related experience and/or training; or an equivalent combination of education and training
• Brokerage License preferred
• Ability to apply basic calculations as related to quantities of product picked
• Ability to apply common sense understanding to carry out instructions
• Ability to supervise and/or direct the work of others

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.