Import Specialist I

A.N. Deringer.com; New York (NY); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Comprehensive health, dental, and vision plans

Generous paid time off

Flexible work environment

Job summary

A.N. Deringer.com is seeking a customer service representative for customs brokerage in New York, NY. This role involves acting as the liaison between the company and customers, processing Customs entries, and handling customer issues related to billing and shipment tracking.

Applicants should have a High School Diploma and be willing to work weekends. Previous brokerage experience is preferred. The position offers a competitive hourly wage ranging from $19.00 to $24.00, alongside various health benefits and paid time off.

Qualifications

• Requires a High School Diploma or GED.
• Willingness to work weekends is essential.
• Previous experience in customs brokerage is preferred.

Responsibilities

• Acts as the customer service liaison between the company and customers.
• Processes Customs entries for clearance of goods into the USA.
• Coordinates shipping details with U.S. forwarders, carriers, and agents.

Skills

Customer service

Analytical skills

Problem solving

Interpersonal skills

Motivation

Education

High School Diploma/GED

Job description

This position will support a 4:00PM to 12:00AM Eastern Standard Time schedule. At least one weekend day will be required.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Responsibilities:

• Serves as the customer service liaison between the company and the customer(s)


• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers


• Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States


• Has experience specific to client submission requirements and clearance of specific commodities


• Opens files, enters notes, information and document requests in corporate systems


• Reviews commercial invoice for proper information


• Reviews documentation or issues documents to meet government regulations and carrier regulations


• Convert and verify shipment weight, volume and foreign currency


• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed


• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage


• Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.


• Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.


• Maintains communication with customers, carriers and vendors


• Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination


• Coordinates pick-ups and invoices files


• Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.


• Handles accounting processes accurately and in a timely manner


• Ensures email and telephone calls are promptly and professionally answered


• Handles confidential information. May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company


• Other duties as required and assigned

Required Qualifications:

• High School Diploma/GED


• Willing to work weekends

Preferred Qualifications:

• Previous brokerage experience

The hourly range of compensation for this position is $19.00-$24.00

Competencies:

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service;demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.

A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life.

Disclaimer:

The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.