Customs Entry Writer

ClearFreight; Village of Valley Stream (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

ClearFreight in New York is seeking an experienced Customs Entry Writer to prepare, review, and file accurate CBP entries for imported shipments, ensuring timely release and clearance.

You will review commercial invoices, packing lists, bills of lading and origin certificates, spot missing or incorrect data, and work with customers, carriers and internal teams to move shipments smoothly from entry through delivery and billing.

Qualifications

• High School Diploma or GED required; higher degree preferred.
• 1–3 years of experience as a Customs Entry Writer or in a customs brokerage operation.
• Knowledge of customs entry processing, import documentation, CBP requirements, and HTSUSA preferred.
• Experience with customs brokerage software and electronic data transmission systems is a plus.

Responsibilities

• Prepare, review, and file accurate customs entries with CBP.
• Review shipment documentation and ensure accuracy (invoices, packing lists, bills of lading, origin certificates).
• Spot missing or inaccurate information and resolve discrepancies.
• Input and transmit accurate shipment and entry data to CBP and other agencies.
• Keep entries compliant with CBP regulations, PGA requirements, customer instructions, and company procedures.
• Serve as the go-to for customers on customs inquiries, entry rejections, post-entry amendments, refund requests, and other brokerage matters.
• Flag compliance concerns and escalate non-routine transactions when needed.
• Run point on assigned customers' shipments from entry prep through clearance, delivery, and billing.
• Respond quickly to customer questions with updates on status and required documentation.
• Track and trace shipments to anticipate delays and clearance issues.
• Coordinate transportation and delivery after customs release.
• Maintain complete, accurate files and visible documentation at every stage.

Skills

Attention to detail

Organization

Multitasking

Problem-solving

Customer service

Communication

Ownership mindset

MS Office

CargoWise

Education

High School Diploma or GED

Associate's or Bachelor's Degree preferred

Tools

CargoWise

Microsoft Office

Job description

• Prepare, review, and file accurate customs entries with CBP so imported shipments get released and cleared on time.
• Dig into shipment documentation (commercial invoices, packing lists, bills of lading, certificates of origin, and other required docs) and make sure everything checks out.
• Spot missing or inaccurate info before it slows down clearance, and get discrepancies resolved.
• Input and transmit accurate shipment and entry data to CBP and other government agencies.
• Keep every entry in line with CBP regulations, PGA requirements, customer instructions, and company procedures.
• Be the go-to for customers on customs inquiries, entry rejections, post-entry amendments, refund requests, and other brokerage matters.
• Flag compliance concerns, discrepancies, and non-routine transactions and escalate when needed.

Keep Freight Moving and Customers in the Loop

• Run point on your assigned customers' shipments from entry prep through clearance, delivery, and billing.
• Respond quickly to customer questions with updates on shipment status, documentation needs, and clearance issues.
• Track and trace shipments, and get ahead of delays, exceptions, and anything else that could hold up clearance or delivery.
• Coordinate transportation and delivery of imported freight once it's released by customs.
• Get to know your customers' requirements and service expectations inside and out.

Close Out Every File Cleanly

• Handle accurate reporting and billing for your assigned files.
• Make sure every charge and service is captured so billing goes out on time.
• Keep customer records, entry documentation, databases, and reports accurate and up to date.
• Organize your files so you have full visibility at every stage of the entry process.
• Maintain complete, accurate files from first document to final billing.

Be a Team Player Across the Supply Chain

• Work with customers, carriers, transportation providers, and internal teams to keep shipments moving efficiently.
• Protect data integrity in line with customer SOPs, company policies, and government regulations.
• Help solve documentation issues, shipment exceptions, and customer concerns.
• Spot recurring issues or process gaps and bring your recommendations to management.

What You Bring

• A sharp eye for detail plus strong organizational and multitasking skills. You can juggle multiple files, shifting priorities, and deadlines in a fast-paced environment.
• Solid judgment and problem-solving skills: you evaluate information, catch discrepancies, keep things compliant, and know when an issue or non-routine transaction needs to go up the chain.
• Strong customer service and communication skills. You anticipate what customers need, bring solutions, and communicate professionally with customers, vendors, carriers, and internal teams.
• An ownership mindset. You take charge of your shipments and accounts, work independently, follow established procedures, and see every issue through to resolution.
• Professionalism, integrity, and accountability, with a real commitment to accuracy, compliance, and customer service (including accurate basic math).
• Good working knowledge of Windows and Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and make the most of customs brokerage and internal operating systems.
• CargoWise experience is a plus.

Education & Experience

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred.
• 1–3 years of experience as a Customs Entry Writer or in a customs brokerage operation.
• Knowledge of customs entry processing, import documentation, CBP requirements, and HTSUSA preferred.
• Experience with customs brokerage software and electronic data transmission systems is a plus.