Customs Entry Writer

ClearFreight; Town of Hempstead (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

ClearFreight is seeking a detail-oriented Customs Entry Writer to prepare, review, and file customs entries with CBP for timely clearance. You will review invoices, packing lists, bills of lading, and origin certificates, spotting discrepancies and resolving issues to keep shipments moving.

You will be the go-to for customers on inquiries, post-entry amendments, and billing matters. Ideal candidates have 1–3 years of customs entry writing experience, knowledge of CBP requirements, and

Qualifications

• Candidates must be detail oriented with strong organizational and multitasking abilities.
• Good judgement and problem-solving skills to evaluate information and resolve issues.
• Excellent customer service and professional communication with customers and partners.
• Ownership mindset: take charge of shipments and accounts and follow procedures.
• Professionalism, integrity and accountability with focus on accuracy and compliance.

Responsibilities

• Prepare, review, and file accurate customs entries with CBP to ensure timely clearance.
• Review shipment documents and verify accuracy of invoices, packing lists, and bills of lading.
• Identify missing or incorrect information and resolve discrepancies.
• Input data to CBP and other agencies and ensure compliance with regulations.
• Serve as main point of contact for customs inquiries and post-entry matters.
• Escalate compliance concerns and non-routine transactions to management.
• Run point on assigned shipments from entry prep to delivery and billing.
• Respond quickly to customer questions and track shipment status.

Skills

Attention to detail

Organizational skills

Multitasking

Problem-solving

Customer service

Communication

Ownership mindset

Professionalism

Integrity

Accuracy

Education

High School Diploma or GED

Associate's or Bachelor's Degree preferred

Tools

CargoWise

Customs brokerage software

EDI systems

Job description

Description

What You'll Do

• Prepare, review, and file accurate customs entries with CBP so imported shipments get released and cleared on time.
• Dig into shipment documentation (commercial invoices, packing lists, bills of lading, certificates of origin, and other required docs) and make sure everything checks out.
• Spot missing or inaccurate info before it slows down clearance, and get discrepancies resolved.
• Input and transmit accurate shipment and entry data to CBP and other government agencies.
• Keep every entry in line with CBP regulations, PGA requirements, customer instructions, and company procedures.
• Be the go-to for customers on customs inquiries, entry rejections, post-entry amendments, refund requests, and other brokerage matters.
• Flag compliance concerns, discrepancies, and non-routine transactions and **escalate** when needed.

Keep Freight Moving and Customers in the Loop

• Run point on your assigned customers' shipments from entry prep through clearance, delivery, and billing.
• Respond quickly to customer questions with updates on shipment status, documentation needs, and clearance issues.
• Track and trace shipments, and get ahead of delays, exceptions, and anything else that could hold up clearance or delivery.
• Coordinate transportation and delivery of imported freight once it’s released by customs.
• Get to know your customers' requirements and service expectations inside and out.

Close Out Every File Cleanly

• Handle accurate reporting and billing for your assigned files.
• Make sure every charge and service is captured so billing goes out on time.
• Keep customer records, entry documentation, databases, and reports accurate and up to date.
• Organize your files so you have full visibility at every stage of the entry process.
• Maintain complete, accurate files from first document to final billing.

Be a Team Player Across the Supply Chain

• Work with customers, carriers, transportation providers, and internal teams to keep shipments moving efficiently.
• Protect data integrity in line with customer SOPs, company policies, and government regulations.
• Help solve documentation issues, shipment exceptions, and customer concerns.
• Spot recurring issues or process gaps and bring your recommendations to management.

Requirements

What You Bring

• A sharp eye for detail plus strong organizational and multitasking skills. You can juggle multiple files, shifting priorities, and deadlines in a fast-paced environment.
• Solid judgment and problem-solving skills: you evaluate information, catch discrepancies, keep things compliant, and know when an issue or non-routine transaction needs to go up the chain.
• Strong customer service and communication skills. You anticipate what customers need, bring solutions, and communicate professionally with customers, vendors, carriers, and internal teams.
• An ownership mindset. You take charge of your shipments and accounts, work independently, follow established procedures, and see every issue through to resolution.
• Professionalism, integrity, and accountability, with a real commitment to accuracy, compliance, and customer service (including accurate basic math).

Tech Skills

• Good working knowledge of Windows and Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and make the most of customs brokerage and internal operating systems.
• CargoWise experience is a plus.

Education & Experience

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred.
• 1–3 years of experience as a Customs Entry Writer or in a customs brokerage operation.
• Knowledge of customs entry processing, import documentation, CBP requirements, and HTSUSA preferred.
• Experience with customs brokerage software and electronic data transmission systems is a plus.