Customs Entry Specialist

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

A.P. Moller - Maersk is seeking a CHB Operations Associate to coordinate and execute shipments for a subset of client accounts, ensuring service levels are met daily.

You will handle customs entries, coordinate with forwarders and carriers, manage documentation, and complete billing and tracking to keep shipments moving smoothly. Strong CHB knowledge, communication, and multi-tasking in a fast-paced environment are essential.

Qualifications

• Minimum 2 years of CHB experience.
• Strong verbal and written communication skills.
• Ability to multi-task and work under pressure.

Responsibilities

• Own CHB operations services for assigned customers; coordinate shipments from start to finish.
• Process customs entries and PGA for clearance of goods.
• Coordinate with forwarders, Steamship Lines, Airlines for timely release.
• Complete tracking, billing, and required reports.
• Maintain customer SOPs and updates as needed.

Skills

Customer service

Communication

Organization

Teamwork

Multi-tasking

Education

Bachelor's degree preferred

Tools

CargoWise

Job description

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a small group of client accounts by expediting their shipments from start to finish; by development of familiarity with their import programs and products; by coordinating file processing with team members and other Company work groups.

Key responsibilities:

Own all CHB operations services for the customers assigned to them, including but not limited to:

• Providing customer service to assigned customers and assisting customers with questions and requests for information.
• Processing Customs entries and PGA for clearance of goods, ensuring full compliance of all Customs and PGA regulations.
• Opens entry files, and subsequently processes entries according to outlined KPI
• Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.
• Completes customer billing and/or other required reports.
• Completes tracking and tracing for inbound shipments.
• Coordination of Operations for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
• Required to ensure that required documentation / entry package is uploaded into operating system
• Maintain customer SOPs and make updates as needed

Required Qualifications

• Minimum 2 years of CHB
• 6 -12 months of experience in the industry
• Cargo Wise experience highly desired.
• Excellent verbal and written communication skills with the ability to communicate confidently
• Persistently drives issues to closure
• Well organized, detail oriented – especially when working under pressure
• Works together with others in the business unit to achieve results, fosters teamwork
• Ability to multi-task in a face paced environment
• Bachelor's degree preferred but not required, or equivalent work experience
• Customs House Brokerage License preferred but not required

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

* The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States:

You must be authorized to work for any employer in the U.S.