Customs Entry Writer

APM Terminals; Charlotte (NC); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Match

Job summary

Maersk is hiring for CHB Operations Associate in the United States. You will coordinate shipments, support client accounts, and manage end‑to‑end processing with a focus on service levels.

The role requires 2+ years in CHB operations, CargoWise experience, and strong organizational skills. Opportunities include health insurance, PTO, and 401(k) matching.

Qualifications

• Minimum 2 years of experience in CHB operations, including 6–12 months in CHB operations.
• CargoWise experience highly desired.
• Excellent verbal and written communication skills with the ability to communicate confidently.
• Persistent drive to close issues.
• Well organized and detail oriented, especially under pressure.
• Works well with others in the business unit to achieve results.
• Ability to multi‑task in a fast paced environment.
• Bachelor’s degree preferred but not required, or equivalent work experience.
• Customs House Brokerage License preferred but not required.

Responsibilities

• Own all CHB operations services for assigned customers, including customer service.
• Process Customs entries and PGA for clearance of goods.
• Open entry files and process entries per KPI.
• Coordinate clearance with forwarders, steamship lines, and airlines.
• Complete customer billing and/or reports.
• Complete tracking and tracing for inbound shipments.
• Coordinate operations for shipments from airline/ocean piers/CFS to destination.
• Ensure documentation/entry package uploaded into the system.
• Maintain customer SOPs and update as needed.

Skills

2+ years CHB operations experience

CargoWise experience

Excellent verbal and written comms

Persistent drive to close issues

Well organized and detail oriented

Teamwork

Multi‑task in fast-paced environment

Bachelor’s degree preferred

Customs House Brokerage license (preff)

Education

Bachelor’s degree or equivalent

Customs House Brokerage License preferred

Tools

CargoWise

Job description

CHB Operations Associate

Responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. Supports a small group of client accounts by expediting their shipments from start to finish, developing familiarity with their import programs and products, and coordinating file processing with team members and other company work groups.

Key Responsibilities

• Own all CHB operations services for assigned customers, including providing customer service and assisting with questions and requests for information.
• Process Customs entries and PGA for clearance of goods, ensuring full compliance with all Customs and PGA regulations.
• Open entry files and process entries according to outlined KPI.
• Coordinate clearance of shipments with forwarders, steamship lines, and airlines to ensure shipments are released timely.
• Complete customer billing and/or other required reports.
• Complete tracking and tracing for inbound shipments.
• Coordinate operations for shipments from airline, ocean piers, and CFS to customer/consignee destination.
• Ensure required documentation/entry package is uploaded into the operating system.
• Maintain customer SOPs and update them as needed.

Required Qualifications

• Minimum 2 years of experience in the industry, with 6–12 months in CHB operations.
• Cargo Wise experience highly desired.
• Excellent verbal and written communication skills with the ability to communicate confidently.
• Persistent drive to close issues.
• Well organized and detail oriented, especially when working under pressure.
• Works well with others in the business unit to achieve results and foster teamwork.
• Ability to multi‑task in a fast‑paced environment.
• Bachelor’s degree preferred but not required, or equivalent work experience.
• Customs House Brokerage License preferred but not required.

Salary & Benefits

• Salary: $56,000 – $60,000 (anticipated starting salary; may adjust).
• Full‑time employees eligible for Health Insurance, Paid Time Off, and 401(k) Match.

EEO Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].