Customs Entry Writer

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a CHB Operations Associate to coordinate and expedite shipments for a focused set of client accounts. You will handle import processes, document preparation, and KPI-driven entry processing to ensure timely releases.

The role emphasizes strong communication, multitasking, and teamwork while maintaining accuracy under pressure. Relevant CHB experience and CargoWise familiarity are highly valued.

Qualifications

• Minimum 2 years CHB experience.
• 6–12 months in the industry.
• CargoWise experience highly desired.
• Excellent verbal and written communication skills.
• Persistently drives issues to closure.
• Well organized and detail oriented, especially under pressure.
• Bachelor’s degree preferred but not required, or equivalent work experience.
• Customs House Brokerage License preferred but not required.

Responsibilities

• Coordinate and expedite shipments to meet client service levels daily.
• Provide customer service to assigned customers and respond to information requests.
• Process customs entries and PGA for clearance of goods.
• Open and process entry files per KPI guidelines.
• Coordinate clearance with forwarders, steamship lines, and airlines.
• Complete customer billing and other required reports.
• Complete tracking and tracing for inbound shipments.
• Coordinate operations for shipments from airline/ocean piers to destination.
• Ensure documentation/entry packages are uploaded into the operating system.
• Maintain customer SOPs and update as needed.

Skills

Communication skills

Problem solving

Attention to detail

Teamwork

Multi-tasking

Education

Bachelor’s degree preferred

Customs House Brokerage license preferred

Tools

CargoWise

Job description

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a small group of client accounts by expediting their shipments from start to finish; by development of familiarity with their import programs and products; by coordinating file processing with team members and other Company work groups.

Key Responsibilities:

• Providing customer service to assigned customers and assisting customers with questions and requests for information.
• Processing Customs entries and PGA for clearance of goods, ensuring full compliance of all Customs and PGA regulations.
• Opens entry files, and subsequently processes entries according to outlined KPI
• Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.
• Completes customer billing and/or other required reports.
• Completes tracking and tracing for inbound shipments.
• Coordination of Operations for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
• Required to ensure that required documentation / entry package is uploaded into operating system
• Maintain customer SOPs and make updates as needed

Required Qualifications

• Minimum 2 years of CHB
• 6 -12 months of experience in the industry
• Cargo Wise experience highly desired.
• Excellent verbal and written communication skills with the ability to communicate confidently
• Persistently drives issues to closure
• Well organized, detail oriented – especially when working under pressure
• Works together with others in the business unit to achieve results, fosters teamwork
• Ability to multi-task in a face paced environment
• Bachelor’s degree preferred but not required, or equivalent work experience
• Customs House Brokerage License preferred but not required

Salary

$56,000 - $60,000*

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

• The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States:

You must be authorized to work for any employer in the U.S.

#RPO

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