Customs Consulting & Compliance Specialist

R+L Global Logistics; Hebron Estates (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

R+L Global Logistics is seeking a Customs Consulting & Compliance Specialist to promote our customs brokerage services and engage potential clients. You will interface with executives to operational staff, build relationships, and present tailored solutions while meeting consulting deliverables.

The role requires deep regulatory knowledge, analytical skills, and strong business communication. You will schedule consultations with our Compliance Manager, stay current on CBP and PGA programs, and

Qualifications

• High School Diploma or GED; Bachelor Degree in International Business/Trade, Supply Chain Management, or other relevant academic discipline and/or equivalent combination of education and experience preferred.
• Must possess and maintain a CCS certification and/or US Customs Broker license or have the ability to obtain either within 1 year of employment.
• 5+ years of experience in customs consultancy, import/export operations and compliance or related field.
• Experience using Video Conferencing platforms such as WebEx or Zoom.
• Experience using Cargowise Customs & Compliance software a plus.
• In-depth knowledge of customs brokerage operations, U.S. Customs regulations, trade procedures, filing customs entries, tariff classifications, valuations, and PGA requirements.
• Proficiency with researching data from internal systems, government databases and industry publications.
• Ability to communicate complex concepts effectively to diverse audiences and tailor to the audience.

Responsibilities

• Promote AFC International customs and trade consulting services to potential clients.
• Identify and reach out to potential clients via phone, email, and social media.
• Build and maintain strong client relationships and understand their needs for tailored solutions.
• Communicate benefits and competitive advantages of customs brokerage services to clients.
• Consult with new importers on U.S. Customs and PGA regulations.
• Provide U.S. Customs Clearance guidance in response to inquiries.
• Schedule appointments for prospects to meet with the Customs Consulting & Compliance Manager.
• Stay updated with trends, regulations, CBP or PGA programs.
• Maintain regular attendance as essential for workflow and productivity.
• Perform other related duties as needed to meet organizational needs.

Skills

Communication

Relationship building

Negotiation

Presentation skills

Analytical thinking

Customer service

Problem solving

Organizational skills

Education

Bachelor's Degree in International Business/Trade, Supply Chain Management, or related

High School Diploma or GED

Certified Customs Specialist (CCS) certification

US Customs Broker license

Tools

Cargowise

Microsoft Office Suite

WebEx

Zoom

Microsoft Teams

Job description

Job Description

The Customs Consulting & Compliance Specialist is responsible for promoting our customs brokerage services, engaging potential clients, and scheduling appointments with the Customs Consulting & Compliance Manager. The Customs Consulting & Compliance Specialist must be capable of interfacing with all levels of a client environment from senior executive management to operational employees, and able to build, maintain and grow relationships with clients. Strong regulatory, analytical, financial, business communication, and organizational skills are required while meeting all consulting deliverables.

Customs Consulting & Compliance Specialist responsibilities and essential job functions include, but are not limited to the following:

• Support selling of consulting engagements and promote AFC International as the leader in Customs and Trade consulting services.
• Identify and reach out to potential clients through various channels, including phone calls, emails, and social media.
• Build and maintain strong relationships with clients, understanding their needs in order to provide tailored solutions.
• Effectively communicate the benefits, features and competitive advantages of our customs brokerage services to potential clients.
• Consult with new importers on U.S. Customs and PGA regulations.
• Provide U.S. Customs Clearance guidance in response to existing and prospect customer questions.
• Book appointments for potential clients to meet with the Customs Consulting & Compliance Manager for detailed consultations.
• Keep current with developing trends, new regulations and CBP or PGA programs
• Regular and reliable attendance, with or without reasonable accommodation, is an essential function of this position and is crucial for maintaining workflow and productivity.
• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualification, Knowledge, Skills, and Abilities:

• High School Diploma or GED; Bachelor Degree in International Business/Trade, Supply Chain Management, or other relevant academic discipline and/or equivalent combination of education and experience preferred.
• Must possess and maintain a Certified Customs Specialist (CCS) certification and/or US Customs Broker license or have the ability to obtain either within 1 year of employment.
• 5+ years of experience in customs consultancy, import/export operations and compliance or a related field (international trade, customs brokerage, or supply chain management).
• Experience using Video Conferencing platforms (e.g., WebEx, Zoom).
• Experience using Cargowise Customs & Compliance software a plus.
• In-depth and up-to-date knowledge and understanding of customs brokerage operations, U.S. Customs regulations, trade procedures, customs clearance activities, filing customs entries, tariff classifications, valuations, and Partner Government Agency (PGA) requirements.
• Proficiency in using resources and platforms for research; Familiarity with reliable sources of data, including internal systems, government databases, industry publications, and academic resources.
• Ability to connect with diverse audiences and communicate complex concepts and our company services clearly and in an influential manner tailored to the audience.
• Ability to create and deliver engaging presentations to captivate and maintain audience interest using various tools and techniques.
• Ability to answer existing, prospect and new customer inquiries while exuding a high level of customer service.
• Ability to gather appropriate data, perform analysis, identify gaps and make recommendations.
• Strong negotiation skills to close deals and secure business.
• Ability to persuade and influence potential clients to make purchasing decisions.
• Ability to problem-solve and manage complex transactional and emotional customer situations promptly and professionally while achieving commitments for service and assistance.
• Strong organizational and detail skills with ability to manage deadlines, prioritize workload and adapt to changes to meet business needs and customer expectations.
• Proficient in utilizing various technology platforms, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools (WebEx, Zoom, Microsoft Teams).
• Ability to read, write, and speak English fluently; bi-lingual Spanish a plus.
• Ability to maintain regular and reliable attendance, with or without reasonable accommodation.

About Us

We empower business worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be the complete global transportation solution.

Benefits

R+L Global Logistics offers a comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, 401(k) Retirement Plan, PTO, Sick Time, Paid Holidays and Exclusive Employee vacation properties

R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.