Customs Brokerage Team Lead

GEODIS USA, LLC; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Early wage access

Telemedicine

Health insurance

Parental leave

Career development

Wellness perks

Fitness discounts

Job summary

GEODIS USA, LLC is seeking a Logistics Team Lead to maximize productivity, supervise a team of import specialists, and ensure accurate entries, billing, and compliance with customs procedures. You will monitor workflows, coach staff, and coordinate with supervisors to reduce overtime while maintaining accuracy and service levels.

The role requires at least 2 years of relevant experience, a brokerage license preferred, and the ability to supervise others.

Qualifications

• Minimum 2 years of related experience and/or training.
• Brokerage License preferred.
• Ability to supervise and/or direct the work of others.

Responsibilities

• Maximizes team productivity by ensuring team reaches max file count and evaluates ETA of shipments.
• Informs management where team can assist or where help is needed to reduce overtime.
• Leads team per client SOPs and oversees workflow including classification, entry, billing and auditing.
• Assists team in resolving Customs issues and monitors exams to prevent mis-deliveries.
• Monitors Entry Status Reports and ensures proper handling of holds and exams.
• Reviews rejected entries and Post Entry work for supervisor approval.
• Monitors payables/receivables and resolves discrepancies promptly.
• Ensures staff complete required training and maintains organized desks.

Skills

Team leadership

Supervision

Attention to detail

Process improvement

Job description

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Maximizes team productivity by ensuring team is reaching max file count, evaluating ETA of shipment versus need to help other team with late documents
• Informs management where team can assist or where assist is needed to reduce overtime
• Leads team per client SOP’s, follows through on client requests, ACH, post-entry audit, oversees workflow including classification, entry, billing, OGA issues ensuring team efficiency; assess ongoing/additional training needs of team members
• Assists team members in resolving issues with Customs, OGA’s and Carriers Monitors Customs exams to prevent mis-deliveries and to ensure proper handling by account rep. Must verify original delivery order was cancelled and new delivery order for delivery to exam site was issued.
• Monitors Entry Status Report to ensure proper handling of Customs holds and exams, and to ensure entries are not being held up in Customs
• Reviews rejected entries and Post Entry work (SIL, Entry Cancellations) and have them checked by Import Supervisor before returning them to Customs
• Monitors payables and receivables for all accounts. Ensure account reps are checking for open receivables before making entry. Resolve accounting discrepancies in a timely manner.
• Monitors Entries Not Scanned Report to ensure compliance with office scanning policy
• Audits all entries before being submitted to Customs and before 10th day
• Reviews daily billing to ensure no revenue opportunities are missed and to identify billing problem areas (i.e. multiple billing errors, using wrong codes, etc.)
• Ensures CF28’s and CF29’s are resolved properly with assistance of Import Supervisor
• Ensures TIB’s are closed in a timely fashion and obtain approval from Import Supervisor for new TIB’s
• Ensures all active customers have an accurate customer profile with a valid power of attorney
• Ensures team members have completed Ceridian Time and Attendance by noon on Mondays after payroll – amend any errors and coach where needed
• Notifies appropriate supervisor(s) regarding staff attendance, i.e., tardiness or absence
• Performs direct reports annual reviews
• Ensures staff has completed required training courses
• Ensures team member’s in-bins are emptied daily and that team member’s desks are kept neat and organized
• Disseminates pertinent information to team members

What you need:

• Minimum 2 years of related experience and/or training; or an equivalent combination of education and training
• Brokerage License preferred
• Ability to apply basic calculations as related to quantities of product picked
• Ability to apply common sense understanding to carry out instructions
• Ability to supervise and/or direct the work of others

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs+ OL