Customs Brokerage Team Lead

GEODIS; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid maternity and parental leave

Career development programs

Mentorship programs

Employee perks: fitness discounts & a?

Job summary

GEODIS in Philadelphia seeks a hands-on Team Lead to optimize logistics operations, drive team productivity, and ensure compliance with client SOPs across billing, customs, and post-entry activities.

You will supervise staff, coordinate training, monitor entry status, resolve receivable discrepancies, and report needs to management. This role offers growth, benefits, and opportunities within a global 3PL.

Qualifications

• Minimum 2 years of related experience and/or training.
• Brokerage license preferred.
• Ability to supervise and/or direct the work of others.
• Ability to apply basic calculations related to quantities of product picked.

Responsibilities

• Maximizes team productivity by ensuring team is reaching max file count and evaluates ETA of shipments.
• Leads team per client SOPs and handles client requests and post-entry audits.
• Monitors Customs exams to prevent mis-deliveries and ensures proper handling.
• Audits entries before submission to Customs and monitors billing to identify errors.
• Assists with payables/receivables and resolves accounting discrepancies promptly.
• Ensures staff attendance and completes required training courses.

Skills

Team supervision

Billing & accounts management

Time & attendance coordination

Payroll coordination

Customs knowledge

Education

Brokerage License preferred

Tools

Ceridian Time and Attendance

Job description

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Maximizes team productivity by ensuring team is reaching max file count, evaluating ETA of shipment versus need to help other team with late documents
• Informs management where team can assist or where assist is needed to reduce overtime
• Leads team per client SOP’s, follows through on client requests, ACH, post-entry audit, oversees workflow including classification, entry, billing, OGA issues ensuring team efficiency; assess ongoing/additional training needs of team members
• Assists team members in resolving issues with Customs, OGA’s and Carriers Monitors Customs exams to prevent mis-deliveries and to ensure proper handling by account rep. Must verify original delivery order was cancelled and new delivery order for delivery to exam site was issued.
• Monitors Entry Status Report to ensure proper handling of Customs holds and exams, and to ensure entries are not being held up in Customs
• Reviews rejected entries and Post Entry work (SIL, Entry Cancellations) and have them checked by Import Supervisor before returning them to Customs
• Monitors payables and receivables for all accounts. Ensure account reps are checking for open receivables before making entry. Resolve accounting discrepancies in a timely manner.
• Monitors Entries Not Scanned Report to ensure compliance with office scanning policy
• Audits all entries before being submitted to Customs and before 10th day
• Reviews daily billing to ensure no revenue opportunities are missed and to identify billing problem areas (i.e. multiple billing errors, using wrong codes, etc.)
• Ensures CF28’s and CF29’s are resolved properly with assistance of Import Supervisor
• Ensures TIB’s are closed in a timely fashion and obtain approval from Import Supervisor for new TIB’s
• Ensures all active customers have an accurate customer profile with a valid power of attorney
• Ensures team members have completed Ceridian Time and Attendance by noon on Mondays after payroll – amend any errors and coach where needed
• Notifies appropriate supervisor(s) regarding staff attendance, i.e., tardiness or absence
• Performs direct reports annual reviews
• Ensures staff has completed required training courses
• Ensures team member’s in-bins are emptied daily and that team member’s desks are kept neat and organized
• Disseminates pertinent information to team members

What you need:

• Minimum 2 years of related experience and/or training; or an equivalent combination of education and training
• Brokerage License preferred
• Ability to apply basic calculations as related to quantities of product picked
• Ability to apply common sense understanding to carry out instructions
• Ability to supervise and/or direct the work of others

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs+ OL