Customs Brokerage Representative III (Mon-Fri; 8am-4:30pm EST) *REMOTE - MUST BE LOCAL*

UPS; Coppell (TX); Remote; USD 55,000 - 85,000; Full time

Job summary

UPS is seeking a Customs Brokerage Representative III in Coppell, TX to perform advanced clearance tasks and audit import documentation, ensuring compliant and timely processing.

The role requires strong analytical and communication skills, data accuracy, and the ability to manage multiple priorities in a fast-paced logistics environment. Occasional weekend/holiday coverage may be required.

Qualifications

• High school diploma or GED or international equivalent.
• Knowledge of customs operations, laws, and government agency requirements.
• HTS classification understanding.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
• Accurate, efficient data entry skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Must be located within 50 miles of Dallas, TX.

Responsibilities

• Prepare and submit customs entries accurately and timely.
• Monitor the customs clearance process for all entries.
• Review and audit commercial documentation for compliance.
• Classify merchandise using HTS for duties and compliance.
• Coordinate freight movement and delivery to locations.
• Communicate discrepancies to customers, supervisors, and carriers.
• Interface with carriers, overseas offices, importers, and agencies.
• Resolve finance, billing, and accounting issues related to customs.
• Maintain accurate documentation and scan records in imaging systems.
• Prepare reports and analyses using various software.
• Research and resolve entry processing issues.
• Communicate with customers and foreign origins in writing and verbally.
• Build positive customer relationships and provide high service levels.
• Conduct internal audits and provide findings/recommendations.
• Support weekend/holiday coverage as needed.
• Perform general customs brokerage, admin, and data entry duties.

Skills

Analytical skills

Organizational skills

Problem-solving

Communication skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

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Job Description:

Job Summary

The Customs Brokerage Representative III is responsible for performing advanced customs brokerage functions to facilitate the timely and compliant clearance of imported shipments. This position reviews and audits import documentation, classifies merchandise using the Harmonized Tariff Schedule (HTS), supports Participating Government Agency (PGA) requirements, and ensures compliance with U.S. Customs and other government regulations. The role requires strong analytical, problem-solving, and communication skills to resolve documentation discrepancies, support customers, and maintain operational excellence throughout the customs clearance process.

Responsibilities

• Prepare and submit customs entries accurately and in a timely manner.
• Monitor and follow up on the customs clearance process for all assigned entries.
• Review, audit, and validate commercial documentation to ensure compliance with customs regulations and customer requirements.
• Classify merchandise using the Harmonized Tariff Schedule (HTS) to support accurate duty assessment and regulatory compliance.
• Coordinate freight movement and delivery to designated locations.
• Communicate documentation discrepancies and clearance issues to customers, supervisors, carriers, and other stakeholders.
• Interface with international and domestic carriers, overseas offices, importers, and government agencies to facilitate shipment processing.
• Resolve finance, billing, and accounting reconciliation issues related to customs transactions.
• Maintain accurate documentation and scan records into company imaging systems while meeting established deadlines.
• Prepare reports, presentations, and analyses using various software applications and databases.
• Research, troubleshoot, and resolve entry processing and documentation issues.
• Communicate effectively with customers and foreign origins through verbal and written correspondence.
• Establish and maintain positive customer relationships while providing a high level of service.
• Conduct internal audits and provide findings and recommendations to management.
• Support weekend and holiday coverage on a rotational basis as required by operational and account needs.
• Perform general customs brokerage, administrative, and data entry functions as assigned.

Qualifications

Required

• High school diploma, GED, or international equivalent.
• Knowledge of customs operations, customs laws and regulations, and government agency requirements.
• Basic understanding of the Harmonized Tariff Schedule (HTS) classification system.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.
• Accurate and efficient data entry skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Must be located within 50 miles of Dallas, TX.

Preferred

• 1+ years of experience working for a Customs Broker or within a customs import brokerage environment.
• U.S. Customs Broker License (LCB).
• Experience working with customs brokerage software and import documentation systems.
• Experience reviewing commercial invoices, packing lists, and other import documentation.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.