Customs Brokerage Representative III (Mon-Fri; 8am-4:30pm EST) *REMOTE - MUST BE LOCAL*

FTZ Fritz; Coppell (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

UPS is seeking a Customs Brokerage Representative III to perform advanced customs brokerage functions, review import documentation, classify goods under HTS, and ensure compliance with U.S. customs regulations.

This role supports PGA requirements and interacts with customers and carriers. The ideal candidate has strong analytical and communication skills, proficiency in Microsoft Office, and the ability to manage multiple deadlines.

Qualifications

• High school diploma or GED or international equivalent.
• Knowledge of customs operations, laws, and government agency requirements.
• HTS classification understanding.
• Proficiency in Microsoft Office Suite.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to manage multiple priorities and meet deadlines.
• Must be located within 50 miles of Dallas, TX.
• Preferred 1+ years of experience in customs brokerage.
• U.S. Customs Broker License (LCB).
• Experience with customs brokerage software and import documentation.
• Experience reviewing import documentation.

Responsibilities

• Prepare and submit customs entries accurately and timely.
• Monitor and follow up on the customs clearance process for all assigned entries.
• Review, audit, and validate commercial documentation to ensure compliance with regulations.
• Classify merchandise using HTS to support accurate duty assessment.
• Coordinate freight movement and delivery to designated locations.
• Communicate discrepancies and clearance issues to customers and stakeholders.
• Interface with carriers, overseas offices, importers, and government agencies.
• Resolve billing and accounting reconciliation issues related to customs transactions.
• Maintain accurate documentation and scan records into imaging systems.
• Prepare reports, presentations, and analyses using various software applications.
• Research, troubleshoot, and resolve entry processing and documentation issues.
• Communicate effectively with customers and foreign origins in writing.
• Establish and maintain positive customer relationships with high service levels.
• Conduct internal audits and provide findings and recommendations.
• Support weekend and holiday coverage as required.
• Perform general customs brokerage, administrative, and data entry functions.

Skills

Attention to detail

Analytical thinking

Effective communication

Time management

Data entry accuracy

Education

U.S. Customs Broker License (LCB)

Tools

MS Office

Excel

Outlook

PowerPoint

Teams

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary The Customs Brokerage Representative III is responsible for performing advanced customs brokerage functions to facilitate the timely and compliant clearance of imported shipments. This position reviews and audits import documentation, classifies merchandise using the Harmonized Tariff Schedule (HTS), supports Participating Government Agency (PGA) requirements, and ensures compliance with U.S. Customs and other government regulations. The role requires strong analytical, problem-solving, and communication skills to resolve documentation discrepancies, support customers, and maintain operational excellence throughout the customs clearance process.

Responsibilities

• Prepare and submit customs entries accurately and in a timely manner.
• Monitor and follow up on the customs clearance process for all assigned entries.
• Review, audit, and validate commercial documentation to ensure compliance with customs regulations and customer requirements.
• Classify merchandise using the Harmonized Tariff Schedule (HTS) to support accurate duty assessment and regulatory compliance.
• Coordinate freight movement and delivery to designated locations.
• Communicate documentation discrepancies and clearance issues to customers, supervisors, carriers, and other stakeholders.
• Interface with international and domestic carriers, overseas offices, importers, and government agencies to facilitate shipment processing.
• Resolve finance, billing, and accounting reconciliation issues related to customs transactions.
• Maintain accurate documentation and scan records into company imaging systems while meeting established deadlines.
• Prepare reports, presentations, and analyses using various software applications and databases.
• Research, troubleshoot, and resolve entry processing and documentation issues.
• Communicate effectively with customers and foreign origins through verbal and written correspondence.
• Establish and maintain positive customer relationships while providing a high level of service.
• Conduct internal audits and provide findings and recommendations to management.
• Support weekend and holiday coverage on a rotational basis as required by operational and account needs.
• Perform general customs brokerage, administrative, and data entry functions as assigned.

Qualifications

• High school diploma, GED, or international equivalent.
• Knowledge of customs operations, customs laws and regulations, and government agency requirements.
• Basic understanding of the Harmonized Tariff Schedule (HTS) classification system.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.
• Accurate and efficient data entry skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Must be located within 50 miles of Dallas, TX.
• Preferred 1+ years of experience working for a Customs Broker or within a customs import brokerage environment.
• U.S. Customs Broker License (LCB).
• Experience working with customs brokerage software and import documentation systems.
• Experience reviewing commercial invoices, packing lists, and other import documentation.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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