Customs Brokerage Entry Agent

hellmann; Chicago (IL); On-site; USD 85,962,000 - 103,155,000; Full time

Job summary

Hellmann Worldwide Logistics in Chicago is seeking a skilled brokerage entry professional to support client services and manage the end-to-end entry process with CBP and PGA compliance.

You will audit documents, coordinate with carriers and suppliers, and ensure accurate data entry for timely releases while maintaining high customer service standards.

Qualifications

• Associate's degree or equivalent experience considered in lieu of formal education.
• HS diploma or GED required or equivalent.
• 1–3 years in freight forwarding preferred.
• Completion of related industry courses is an asset.

Responsibilities

• Performs all functions required by the brokerage department to service the client.
• Troubleshoots and solves problems to provide exceptional customer service.
• Follows up daily on open issues with client, carrier, forwarder, CBP, or PGA to resolve delays.
• Manages the entry process from document receipt to delivery, billing and scanning.
• Audits documents for accuracy: description, value, terms, origin, classification, and CBP/PGA requirements.
• Enters required data into Hellmann's brokerage system to complete entry and release with CBP/PGA.
• Coordinates ISF filing with origin station, supplier or third party on behalf of importer.
• Performs other duties as assigned.

Skills

Organization skills

Time management

Customer-focused

Adaptable / flexible

Interpersonal skills

Proficient in English

World geography knowledge

Incoterms knowledge

Freight rates calculation

Education

Associate's Degree (A.A.)

High School Diploma or GED

1–3 years freight forwarding experience

Industry-related course

Tools

Microsoft Office Suite

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.

This position has a base compensation range of $30.00 to $36.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs all functions required by the brokerage department to service the client
• Performs functions including troubleshooting and problem-solving to provide exceptional customer service
• Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing
• Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning.
• Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA's
• Enters all required data accurately into Hellmann's brokerage system to complete the entry and achieve full release with CBP and PGA.
• Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate's Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED
• One to three years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organization skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT

The work environment characteristics are similar to those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!