Customs Brokerage Coordinator: Client Service & Compliance

FedEx Logistics; Gardena (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

FedEx Logistics is seeking a Customs Brokerage Coordinator in California to support timely release and movement of freight. You will work with U.S. Customs, brokers, and clients to prepare necessary documentation and resolve issues impacting shipment timing.

The role requires strong customer service, organizational, and communication skills, with knowledge of HTS classifications and federal regulations. Training is provided for this position, with a typical Monday–Friday schedule.

Qualifications

• High school diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with laws and regulations relating to customs and transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure service requirements are met.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma

Tools

MS Office

Outlook

Job description

FedEx Logistics is seeking a Customs Brokerage Coordinator in California to support timely release and movement of freight. You will work with U.S. Customs, brokers, and clients to prepare necessary documentation and resolve issues impacting shipment timing.

The role requires strong customer service, organizational, and communication skills, with knowledge of HTS classifications and federal regulations. Training is provided for this position, with a typical Monday–Friday schedule.