Hybrid Customs Brokerage Coordinator

FedEx Logistics; Gardena (CA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

FedEx Logistics in California seeks a reliable customer service professional to support the timely release and movement of freight. You will prepare and submit documentation to U.S.

Customs and other parties, resolve issues, and maintain relationships with brokers and service providers. The role requires a HS diploma or equivalent, 6 months of brokerage/transportation or customer service experience, strong communication, and the ability to work in a hybrid setting.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
• Excellent communication skills, verbal and written.
• Ability to work independently with minimum supervision.
• Detail oriented. Knowledge in HTS classification & familiar with U.S. Customs regulations & other federal regulations.
• Must have Prior Brokerage experience.

Responsibilities

• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to U.S. Customs, agents, clients to ensure compliance with laws and regulations.
• Anticipate, identify, and resolve problems delaying release or movement of freight.
• Maintain relationships with brokers, service providers to exceed customer service requirements.
• Resolve banking and letter of credit problems and advise on payment terms.
• Obtain payment and complete accounting adjustments as needed.
• Resolve billing issues and coordinate post-entry activity for customers.
• Produce operational trend reports and keep partners updated on exceptions.

Skills

Customer service

Communication

Organizational skills

Problem solving

Independence

Detail oriented

Time management

Interpersonal skills

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

FedEx Logistics in California seeks a reliable customer service professional to support the timely release and movement of freight. You will prepare and submit documentation to U.S.

Customs and other parties, resolve issues, and maintain relationships with brokers and service providers. The role requires a HS diploma or equivalent, 6 months of brokerage/transportation or customer service experience, strong communication, and the ability to work in a hybrid setting.