Customs Broker

Quick USA Inc.; Elk Grove Village (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental/vision coverage

401(k)

Paid time off

Job summary

Quick USA Inc. in Elk Grove Village, IL seeks a Customs Broker to support international clients, coordinating origin, destination, and U.S. branch offices to move ocean and air imports through customs clearance from notification to final billing.

You will ensure compliance with regulations and accurate data handling. The role requires strong leadership, teamwork, and a keen focus on customer satisfaction, with responsibilities spanning document review, ISF filings, and timely post‑clearance

Qualifications

• Current Customs Broker license is required.
• Three-plus years of experience in Customs Broker/Freight Forwarder operations preferred.
• Proficiency with CargoWise/ACE, In‑Bond/ISF/AMS, and Microsoft Office.
• Supervisory experience is a plus and strong customer service focus.

Responsibilities

• Coordinate movement of ocean and air import shipments through customs clearance.
• File customs entries and monitor data entry into the customs system.
• Assist with protests and prior disclosures as needed.
• Create accurate invoices and support audit processes with management.
• Ensure compliance with government agencies and timely post‑clearance delivery.

Skills

Communication skills

Team leadership

Organizational skills

Customer satisfaction

Mentoring staff

Tools

CargoWise/ACE

In‑Bond / ISF / AMS

Microsoft Office Suite

Job description

Position

Customs Broker

Summary

Support our international clients by working with origin, destination, and USA branch offices to coordinate the movement of ocean and air import shipments through the Customs clearance process, quickly and accurately in accordance with customer requirements and in compliance with government regulations, from first notification through final billing – A to Z.

Essential Duties

• Provide top notch customer service through effective and prompt communications, and follow-up with each customer on all pending matters.
• Provide staff with daily guidance, leadership and overall support on any issues relating to operations, communications, procedures, systems applications, and problem solving.
• Help monitor workload of operations staff to ensure optimal customer service and uniform workflow distribution.
• Review documents from origin and customer and resolve any problems proactively.
• File Customs entries and complete routine operational duties each day.
• Monitor all files to ensure timely and accurate data entry into Customs entry system.
• Assist with preparation and monitoring of Protests and Prior Disclosures as needed.
• Create accurate and timely invoices to customers to successfully meet Accounting team closing deadlines.
• Work with FDA, USDA, DOT, F&W, all Other Government Agencies.
• Ensure compliance with all Government Agencies, US Regulations and laws, and promptly report any problems to permit holder/management team for resolution.
• Ensure timely and accurate post-clearance delivery of imported cargo in accordance with company and customer service commitment standards.
• Ensure all ISF are filed timely and accurately.
• File post summary work with CBP.
• Assist with review and reconciliation of financial reports for brokerage department, and liaise with other departments as needed to resolve any issues as needed.
• Promptly inform permit holder/senior management team about any operational concerns, personnel matters, customer complaints, compliance issues and/or situations involving undue risk.
• Assist permit holder with company and/or customer CBP audits.
• Help manage penalties and mitigations.

Other Duties and Responsibilities

Internal Business Management

• Assist in educating business partners on the costs and complexities of international shipments. Provide and develop internal and third-party operating procedures as needed.
• Assist permit holder as needed to troubleshoot customer compliance issues and I to respond to questions asked by brokerage customers
• Ensure compliance continuity via internal audit, including POA validations, customer bond renewals, invoices and payments, conformance to mandated records retention periods, and other areas as directed.
• Periodic review and recommendation for update of the company’s workflow processes to enhance and improve them.

Internal Team Management

• Oversee the accuracy and timeliness of all customs entries, Importer Security Filings (ISF), OGA actions, and other department activities.
• Provide oversight and direct assistance to brokerage team employees and their customers to help determine proper HTS classifications, consistent compliance with US Customs regulations, timely filings and accurate payment of duties.
• Stay informed with regard to industry/compliance updates, and assist in communicating changes to staff members and customers for awareness and implementation
• Assist in the development of ongoing training programs for brokerage department employees.

Working Hours / Working style

Monday to Friday, 8:00 AM - 5:00 PM.
On-site work at Elk Grove Village office.

Working Location

Elk Grove Village, IL

Salary / Benefit

$80,000 - $100,000 per year, depending on experience and qualifications.
Health insurance, dental/vision coverage, 401(k), paid time off, and other standard benefits.

Holidays

Paid holidays based on U.S. and company calendar.

Qualifications

• Current Customs Brokers License is required
• Three-plus years of experience in Customs Broker/Freight Forwarder operations preferred
• CargoWise/ACE/In‑Bond/ISF/AMS /Mucrosoft Office Suite proficiency
• Supervisory experience is a plus
• Team leadership skills, training/coaching/mentoring staff
• Sharp focus on customer satisfaction
• Excellent communication skills, both written and verbal
• Exemplary organizational skills