Customization & Modification Engineer

Pasona N A, Inc.; Suwanee (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Pasona N A, Inc. seeks a Compliance & Modification Engineer to customize injection molding machines per customer needs. You’ll work with sales, customers, and global engineering teams to select configurations and craft practical options and modifications.

The role demands translating requirements into technical solutions, managing multiple priorities, and collaborating across sales and engineering while traveling as needed.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 2+ years on mechanical/electrical/hydraulic/industrial equipment systems.
• Ability to read basic mechanical drawings, electrical schematics, hydraulic docs.
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication; independent yet cross-functional.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide technical guidance for quotations and sales activities.
• Determine machine configurations based on customer requirements.
• Collaborate with internal and overseas teams on options and modifications.
• Review RFQs for technical feasibility and quoting efficiency.
• Provide cost and technical information for accurate quotations.
• Support in-house modifications of stock machines before delivery.
• Help determine future stock-machine configurations and BTO needs.
• Coordinate build-to-order and retrofit project requirements.
• Improve lead times, installation quality, and equipment readiness.
• Develop and update related policies, procedures, and docs.

Skills

Mechanical understanding

Electrical understanding

Analytical thinking

Communication skills

Teamwork & cross-functional

Reading drawings & schematics

Programming knowledge

Travel willingness

Education

Bachelor’s degree in Mechanical/Electrical/Software Engineering

Tools

C++

Visual Basic

Microsoft Office

Job description

Position Overview

We are seeking a Customization & Modification Engineer to support the configuration and modification of injection molding machines based on customer application requirements.

This position works closely with sales, customers, internal engineering teams, and overseas technical teams to evaluate application requirements, determine appropriate machine configurations, and develop technical solutions for special options and modifications. The role also supports quotation accuracy, stock-machine modifications, and continuous improvement of engineering and sales processes.

Key Responsibilities

• Provide technical guidance to support injection molding machine quotations and sales activities.
• Work with sales teams and customers to understand application requirements and determine appropriate machine configurations and related equipment needs.
• Collaborate with internal and overseas engineering teams to develop technical solutions for customer-requested options and modifications.
• Review technical feasibility of RFQs and provide recommendations to support an efficient quotation process.
• Obtain and provide cost and technical information needed for accurate machine quotations.
• Support in-house modifications of stock machines prior to customer delivery.
• Analyze customer and sales requirements to help determine future stock-machine configurations.
• Coordinate technical requirements for build-to-order (BTO), stock modification, and retrofit projects.
• Support efforts to improve machine lead times, installation quality, and overall equipment readiness.
• Develop and update engineering and sales-related policies, procedures, and technical documentation.
• Perform other related duties as assigned.

Qualifications

Required

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related technical field, or equivalent relevant experience.
• At least 2 years of related experience involving mechanical, electrical, hydraulic, or industrial equipment systems.
• General understanding of mechanical, electrical, hydraulic, and electronic systems.
• Ability to read and understand basic mechanical drawings, electrical schematics, and hydraulic documentation.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office and general computer applications.
• Ability to work independently while collaborating effectively with sales, engineering, and other cross-functional teams.
• Ability to travel occasionally, including domestic and international travel.

Preferred

• Experience with injection molding machines or other industrial manufacturing equipment.
• Additional training or hands-on experience with hydraulic, mechanical, or electrical systems.
• Programming knowledge, including C++ and/or Visual Basic.
• Japanese language skills are a plus, but not a must.

What We're Looking For

The ideal candidate is a detail-oriented engineer who can translate customer requirements into practical technical solutions. This individual should be comfortable working across engineering and sales functions, managing multiple priorities, and communicating technical information clearly to both technical and non-technical stakeholders.

The position requires strong accountability, initiative, teamwork, and the ability to deliver accurate technical solutions with limited day-to-day supervision.