Customer Zone Technician II

Frontier Communications; Wylie (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Customer Zone Technician II to perform vital installation and maintenance tasks for network services. This role involves working with both copper and fiber networks, ensuring reliable communication services for customers. The technician will be responsible for troubleshooting equipment issues, interfacing with customers, and utilizing various tools to maintain high service standards. Join a team committed to enhancing digital access across America and make a difference in your community while enjoying a competitive wage and opportunities for growth.

Qualifications

• One year experience in related fields such as Equipment Installer or Cable Splicer.
• Ability to read and interpret electrical wiring diagrams.

Responsibilities

• Installs and maintains voice, data, and ancillary equipment.
• Troubleshoots and repairs network services and equipment.

Skills

Troubleshooting

Installation

Customer Interaction

Cable Maintenance

Test Equipment Operation

Attention to Detail

Climbing Skills

Education

Degree in Electronics Technology

Tools

VOM

Test Sets

Aerial Lift Vehicles

Hydraulic Tools

Electric Tools

Job description

Customer Zone Technician II

Job ID: CUSTO012578

Job Title: Customer Zone Technician II

Location:1015 E BROWN STREET,WYLIE, TX 75098

Union: CWA 6171 - CBA 048

Hiring Manager: Brian Hudgens

# of Openings: 1

Posting Dates: 3/4/25 - 3/18/25

Wage Range: $17.64 - $37.75 per hour

Summary

Performs tasks necessary for service order and repair activity associated with sealed/ unseated network facilities (copper and fiber) from central office frames to CPE systems. Provide installation and maintenance of voice, data, and ancillary equipment, and network services. Installs, maintains, rearranges, repairs and removes cables, terminals and other associated apparatus in the outside and inside plant network. Performs other duties as required.

General Duties

Duties include, but are not limited to, the following:

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data and ancillary equipment and network services.


• Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire. Locates cable and associated equipment faults, effects repair and restores service outages. Performs cable pair recovery activity.


• Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up.


• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.


• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.


• Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.


• May be required to perform additional duties and tasks as required by the Company.


• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

Basic Qualifications

• Tests- Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.


• Ability to identify and distinguish audible tones/levels and colors.


• Ability to work in confined areas.


• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.


• Ability to climb poles/ladders.


• Ability to lift, carry, set-up, climb and take down ladders.


• Ability to communicate naturally and pleasantly over the telephone and/or in person.


• Requires alertness and attention to detail. Ability to work under stress.


• A valid driver's license. Able to meet medical and driver certification. Requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized driver's License, such as Chauffeur's License, based on State Regulations.


• Able to read and interpret architectural, electrical wiring diagrams.


• Able to operate test equipment such as VOM, test sets, etc.


• Exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. Works with molten lead and wax.


• Ability to qualify for DOD security clearance.


• Must be available to work tours as scheduled including weekdays, nights, weekends, holidays and for callouts and/or overtime as required.


• One year experience in one or a combination of: Equipment Installer, Cable Splicer, Lineworker, Customer Zone Technician I, Customer Zone Tech II, Fiber Network Field Technician.

Education

Desire a degree in electronics technology, to include successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

>